Manager of Programme Quality in Yemen

We are here for our neighbours in need, who are suffering in this broken world.

ZOA, as an international NGO, supports people who have lost everything due to armed conflict or natural disaster. Together, we can come to their aid in emergencies and remain faithful to communities as they recover – providing new opportunities for them to help themselves again. The work of ZOA is coordinated from the Netherlands. We are active in multiple countries in Africa, South America, the Middle East Region, and Asia. We work with approximately 900 employees worldwide and with (local) partners. We invite you to join our team of committed colleagues.

ZOA is looking for a

Manager of Programme Quality in Yemen

ZOA’s Programme in Yemen

ZOA started its work in Yemen in May 2021 as an emergency response. Currently, the main focus of the programme is to support conflict-affected communities in WASH, Food Security and Livelihood, Health and Nutrition. The program areas are both in northern and southern Yemen and include the following governorates: Sana’a, Hajjah, Al Mahwit, Hodeidah, Aden, Lahj and Al Dhale’e. Working alongside national partners and strengthening their capacity is an essential part of our programming.

Your challenge

The responsibility of the Manager of Programme Quality is to ensure high- quality programme design, implementation and evaluation by providing line management with expertise and knowledge. In addition, the Manager of Programme Quality is responsible for the development of project proposals for potential donors. We are looking for a colleague who is creative and proactive, ready to work on a challenging assignment with extensive managerial responsibilities within a constantly changing context.

Your main tasks and responsibilities

Programme Quality

• Contribute to the quality and consistency of programme planning.
• Responsible for adherence to ZOA policy and compliance with ZOA, national and international guidelines, policies and standards in the implementation of projects.
• Support PGM’s in carrying out partner assessments and the development of capacity development plans.
• Ensures gender, protection, inclusive and conflict- sensitive project design and implementation.

Donor management, compliance and reporting

• Responsible for adherence to donor policy and compliance with donor guidelines, policies and standards in the implementation of projects.
• Responsible for process guidance to ensure on-time asubmission of donor approval requests, reports and evaluations.

Organizational development and requirements & management

• Advises and supports Country Director (CD) and Programme Managers (PGMs) on the development of the Country Strategy and Annual Plan, including the use of standardized indicators to inform decision-making.
• Supports the CD and PGMs in the writing of the internal quarterly reports, monthly portfolio updates and annual review.
• Member of the Country Management Team

Monitoring, Evaluation, Accountability and Learning

• Support MEAL staff in the development, implementation and maintenance of monitoring, evaluation and learning (MEAL) frameworks.
• Supports the programme teams in the use of beneficiary accountability tools throughout the programmes in line with ZOA Integrity Framework.
• Responsible for the development of knowledge management at country level and contributing to organization-wide learning.

Proposal writing and donor acquisition

• Responsible for the development of high quality project proposals for potential donors.
• Supports CD in monitoring consistency between donor proposals and Country Strategy.
• Invests in relationships with new potential donors and strategic partners.

Communication, visibility and advocacy

• Represents ZOA in bi-weekly Humanitarian Communication Working Group and Advocacy Working Group meetings.
• Supports PGMs in adherence to donor policy and compliance with donor guidelines, policies and standards around communication and visibility.
• Coordinates with the ZOA communication department on efforts around external communication and advocacy.

Management of programme quality team

• Responsible for leadership to, supervision and periodic appraisal of programme quality department team members.

Authority

The Manager of Programme Quality is accountable to the Country Director.

Your profile

Identity

• The candidate is expected to fully support the vision and mission of ZOA.

Knowledge

• University degree in a humanitarian, development or other relevant fields;
• At least three years of field experience in a fragile context;
• Command of English;
• Expertise in one of ZOA’s sectors;
• Research skills.

Skills/Attitude

• Conceptual flexibility;
• Logical thinker;
• Strong formulation and writing skills;
• Innovative;
• Management skills
• Customer-friendly attitude;
• Result-oriented approach;
• Initiative;
• Interpersonal sensitivity.

Special conditions

• Up to 1/3 of time required for travel;
• This duty station includes additional R&R arrangements.

We offer

ZOA offers you a challenging job, an inspiring and motivated team in the programme country, and good benefits and remuneration.