Role Profile

• Manage the operational day to day running of Alshaya Loyalty programme across MENA, working closely with the Senior Manager: Loyalty and the Marketing, Product and Campaign teams
• Support future roll out plans for the above

Key Performance Areas

• Managing the day to day running of the loyalty scheme with the below specialism:

Finance / Risk / Fraud

• Work closely with Finance and Fraud SMEs to ensure that the programme is on track
• Monitor the programme performance and recommend actions where required

• Track vs. Business case for regular business and brand updates; recommend actions or update business case as required
• Identify any gaps – reporting, data – and work with the wider team to find solutions

• Monitor CLTV and work with wider loyalty team to drive maximum programme value

• Identifying value driving opportunities and loss-making risks, and recommending appropriate actions

Contracts / Legal

• Working closely with all teams and vendors to ensure contractual deliverables are met
• Work closely with Vendor Management team for future contract negotiations with current and new vendors, working closely with product teams to ensure business requirements are fully captured
• Work closely with Legal team to ensure ongoing with present and future Alshaya policies and legal requirements
• Maintaining and refining a robust data strategy for loyalty in line with latest legal and governmental changes, as defined by Alshaya legal SME

Required Skills and Competencies:

• Financial management experience, working closely with finance teams

• Excellent organization and communication skills
• Skilled in multi-tasking and supporting several projects simultaneously
• Ability to manage diverse stakeholders (internal and external)
• Strong analytical skills to identify opportunities and measure results
• Strong self-starter
• Strong problem-solving abilities

Experience:

• 5+ years of experience in a customer-centric, finance role, within CRM/Loyalty
• 3+ years of experience developing, integrating, and delivering business initiatives
• 3+ years of experience in Retail (business roles)

Education:

• Bachelors Degree

Skills Required

• Good written and spoken English (Arabic a bonus)