Alshaya Group
Role Profile
- Manage the operational day to day running of Alshaya Loyalty programme across MENA, working closely with the Senior Manager: Loyalty and the Marketing, Product and Campaign teams
- Support future roll out plans for the above
Key Performance Areas
- Managing the day to day running of the loyalty scheme with the below specialism:
Finance / Risk / Fraud
- Work closely with Finance and Fraud SMEs to ensure that the programme is on track
- Monitor the programme performance and recommend actions where required
- Track vs. Business case for regular business and brand updates; recommend actions or update business case as required
- Identify any gaps – reporting, data – and work with the wider team to find solutions
- Monitor CLTV and work with wider loyalty team to drive maximum programme value
- Identifying value driving opportunities and loss-making risks, and recommending appropriate actions
Contracts / Legal
- Working closely with all teams and vendors to ensure contractual deliverables are met
- Work closely with Vendor Management team for future contract negotiations with current and new vendors, working closely with product teams to ensure business requirements are fully captured
- Work closely with Legal team to ensure ongoing with present and future Alshaya policies and legal requirements
- Maintaining and refining a robust data strategy for loyalty in line with latest legal and governmental changes, as defined by Alshaya legal SME
Required Skills and Competencies:
- Financial management experience, working closely with finance teams
- Excellent organization and communication skills
- Skilled in multi-tasking and supporting several projects simultaneously
- Ability to manage diverse stakeholders (internal and external)
- Strong analytical skills to identify opportunities and measure results
- Strong self-starter
- Strong problem-solving abilities
Experience:
- 5+ years of experience in a customer-centric, finance role, within CRM/Loyalty
- 3+ years of experience developing, integrating, and delivering business initiatives
- 3+ years of experience in Retail (business roles)
Education:
- Bachelors Degree
Skills Required
- Good written and spoken English (Arabic a bonus)
To apply for this job please visit www.aplitrak.com.