Alshaya Group
Role Profile
- Manage the operational day to day running of Alshaya Loyalty programme across MENA, working closely with the Senior Manager: Loyalty and the Marketing, Product and Campaign teams
- Support future roll out plans for the above
Key Performance Areas
- Managing the day to day running of the loyalty scheme with the below specialism:
Operations: Customer Service; Ops; E Comm
- Work closely with all support teams to ensure the smooth running of the programme
- Take ownership of business process maps and be the key touchpoint for change management
- Work closely with eComm to ensure the alignment of loyalty across all platforms
- Work closely with Customer Service to ensure alignment of Customer Management tool to any future amends / enhancements
- Work closely with Product team to capture and align future product roadmap and ensure that processes are captured and communicated to the wider business
Required Skills and Competencies:
- Excellent organization and communication skills
- Skilled in multi-tasking and supporting several projects simultaneously
- Ability to manage diverse stakeholders (internal and external)
- Strong organisational, project management and analytical skills
- Strong self-starter
- Strong problem solving skills
Experience:
- 5+ years of experience in a customer-centric, operations role, within CRM/Loyalty
- 3+ years of experience developing, integrating, and delivering business initiatives
- 3+ years of experience in Retail (business roles)
Education:
- Bachelors Degree
Skills Required
- Good written and spoken English (Arabic a bonus)
To apply for this job please visit www.aplitrak.com.