Swissgulf Partners
Role
We are looking for a System Engineer who is responsible for the Operations and Maintenance Support of our Cloud Platform. The System Engineer ensures maximum uptime of Cloud Services and is the main actor in Incident, Service Request, and Change Management processes.
Responsibilities
- Provide tier-2 in-depth technical O&M support and administration of 24*7*365 always available production environment;
- Provide expert knowledge in designated Cloud technological domain;
- Adhere to production support processes, identify opportunities that can improve the efficiency of operations;
- Collaborate with vendor operational and maintenance team;
- Contribute to the internal knowledge base.
Qualifications
- Minimum 5 years of proven work experience as a Linux Engineer, Technical Support Engineer or similar in a Linux production environment;
- Ability to learn new technology in a fast-paced environment;
- Ability to diagnose and troubleshoot complex technical issues;
- Excellent problem-solving and communication skills;
- Self-driven, motivated and results-oriented, customer-centric mindset;
- Bachelor’s degree in Information Technology, Computer Science, or relevant field.
- Expert level experience with server-level operating systems Unix/Linux, facilitating high-level engineering;
- Understanding of distributed storage systems such as CEPH, EMC ECS, HDFS and protocols FC, iSCSI, NFS, CIFS, etc.;
- Knowledge of networks, routers, switches, firewalls and deep understanding of TCP/IP stack;
- Strong development experience with shell, Python, etc.;
- Experience with automation/configuration management using either Puppet, Chef or Ansible;
- Comfortable with Kubernetes, Docker and monitoring tools;
- Knowledge and experience of OpenStack production design, operations, and troubleshooting would be beneficial.
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