Lettings Services Administrator

Location: Worcester

Job Sector: Lettings – Mainstay

Hours: Monday – Friday (35 hours per week)

As a Lettings Services Administrator, you will contribute to our vision of being the UKs favourite property manager by:

• To build and maintain strong relationships with all internal departments.
• Ensure all applicable legislation is complied with in delivering services.
• To ensure that all legislative requirements are adhered to and company standards met regarding risk and compliance activity, supply chain management and record keeping.
• Take ownership of both day-to-day maintenance and service requirements to meet the obligations set out and to protect the client’s asset.

Main Responsibilities

• Maintain an accurate database through the input and update of data on a timely basis and to carry out periodic data validation tests
• Customer contact – clients, tenants, leaseholders, agents and contractors
• Management of the referencing process
• Preparation of tenancy documentation
• Instruction and management of maintenance
• Rent reviews and notices
• Statutory compliance
• Deposit administration in line with current legislation
• Other ad hoc duties associated with tenancy management

Skills And Experience

You have a strong customer focus, a high attention to detail and the ability to effectively multi-task.

With your positive ‘can-do’ attitude you can work as a team, building relationships with different departments and customers and also can use your initiative to work independently.

You have great numeracy and MS Office skills, but you’re keen to develop your skills further by completing ongoing training and development opportunities. You enjoy problem solving and finding ways to improve the customer service delivery and are confident implementing change where possible & appropriate.

Our Values

Friendly – We look out for people’s best interests and show them we care by dealing with them in a warm and friendly manner.

Inventive – We’re creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.

Respectful – We listen, consult and take on-board people’s opinions and needs. We understand the importance of the home and community in people’s lives, and act with respect at all times.

Skilled – We’ve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We’re informed, and we’re always building on that knowledge to constantly improve our quality of service.

Trustworthy – We’re always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments

About Us

FirstPort is the UK’s leading residential property service provider, caring for 310,000 homes in England, Wales and Scotland, across 5,600 developments. With over four decades of experience and 4,000 employees, FirstPort works with developers, investors, freeholders and over 1,300 Resident Management Companies.

Diversity

We’re committed to promoting diversity at FirstPort and recruit on merit. We will consider applications from job share applicants.

Ready to Apply?

Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions. You may also be asked to complete verbal and numerical reasoning tests online.

If you meet the criteria for the role we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders.