LEARNING & LEADERSHIP DEVELOPMENT MANAGER

Description:

Reporting to the Director, Talent & Organizational Effectiveness, the Learning & Leadership Development Manager provides expertise and lead in the design, development, delivery and evaluation of Global Learning and Leadership Development initiatives; in line with CARE USA strategy. The Learning and Leadership Development Manager will track key learning metrics and generate learning analytics to inform strategic decision making.

Responsibilities:

1. Manage CARE Academy

• Manage CARE Academy, propose, develop and co-create training programmes for the Academy.
• Create and identify new content and market to staff across CARE.
• Coordinate and track nomination, participation and evaluation of learning programmes.
• Track trends: research new approaches in the L&D industry and advise P&C leaders on how to help people learn and enhance organizational effectiveness.
• Point of contact with external vendors providing CARE Academy and bespoke courses

2. Manage Global Learning, Analyze Learning Needs & Evaluate Learning Impact

• Understand, assess and report Learning needs and priorities, based on the organizational and people strategies. Collect, analyze, categorize all learning needs from performance and talent reviews, succession planning, employees and line management.
• Support in the identification, design and implementation of solutions and interventions to learning needs.
• Evaluate learning and development initiatives by tracking learning metrics and using data to make the case for additional investments. Understand, assess and report Learning needs and priorities, based on the organizational and people strategies. Collect, analyze, categorize all learning needs from performance and talent reviews, succession planning, employees and line management.
• Support in the identification, design and implementation of solutions and interventions to learning needs.
• Evaluate learning and development initiatives by tracking learning metrics and using data to make the case for additional investments.

3. Leadership Development

• Provide leadership and coordination of the Leadership development, including seamless launch of the bespoke programmes such as the Mentorship, global mobility, coaching, Internship program among others.
• Coordinate and track nomination, participation and evaluation of Leadership programmes.
• Point of contact with external vendors providing leadership development interventions.
• Career Development programs: support execution of employee promotion and career-pathing initiatives.

4. Global onboarding management

• Provide leadership and drive adoption of best practise in onboarding programs and orientation across CARE USA.
• Develop and implement global onboarding framework.
• Collaborate with Talent Acquisition, HRBPs & RMU/CO Leadership in successful roll out of onboarding across CARE USA.
• Own and manage the CARE USA Onboarding elearning program housed in CARE.
• Evaluate effectiveness of Onboarding and track Key metrics to help improve the process.
• Orientation & Onboarding Elearning management.

Qualifications:

• 3 – 5 years’experience managing Learning and Development.
• Experience in building and managing in-person, virtual instructor led, and blended learning training content.
• Undergraduate/Advanced Degree in Human Resources, Business, Organizational Development, Adult Education or other relevant field.
• Professional certification in management of training, learning needs assessement, instructional design or techniques.
• Ability to build good relationships and partnerships across technical teams and in a multicultural global workforce.
• Ability to make logical, well-balanced and reasoned decisions.
• Able to proactively develop team dynamics and performance, ensuring quality standards are consistently achieved.
• Experience working with or managing a Learning Management System.

Technical Skills:

• Organizational skills: Methodical and adhere to timelines.
• Multitask: Ability to managing multiple tasks that are at different stages is no problem for you.
• Computer skills: Comfortable using with Microsoft office, applicant tracking systems, and scheduling software.
• Collaborative spirit. Actively listens and communicates. Connect easily with diverse teams and gain their trust and respect. Ease at rolling up their sleeves and help others out.
• Analytical skills: Ability to discern issues, data and derive meaningful insights to drive decision making
• Lives our values. You can thrive in CARE’s culture. You can demonstrate inclusion, integrity, innovation, collaboration, and accountability.