Learning and Development Specialist

Background/IRC Summary:

The International Rescue Committee (IRC) helps people whose lives and livelihoods are shattered by conflict and disaster to survive, recover, and gain control of their future. Founded in 1933, the IRC is at work today in over 40 countries and 28 U.S. cities. The IRC’s Resettlement, Asylum, and Integration (RAI) department creates opportunities for refugees and other vulnerable migrants to survive and thrive in the US and Europe. RAI serves more than 50,000 individuals each year in the US, including thousands of newly arrived refugees and asylum seekers as well as the broader immigrant community, through a diverse portfolio of programs aimed at five core outcomes: Health, Safety, Economic Wellbeing, Education and Power.

Job Overview/Summary:

The Learning & Development Specialist will provide targeted project support during the implementation, coordination, pre-and post-delivery of training courses within RAI. This role focuses on data and knowledge management, with a significant contribution to reporting processes. The ideal candidate will collaborate with Headquarters, Domestic / International field staff and third parties as needed. This person will work closely to coordinate with and support those responsible for program implementation.

Project Support

• Provide administrative support for the implementation and delivery of training components associated with various initiatives including the RAI Leadership Accelerator & Compass Programs
• Coordinate invitations, registration, and logistics for hosted virtual meetings
• Create and manage attendance tracking reports, including cancelations and changes
• Create and send communication documents in MS Excel, Word, and PowerPoint
• Highlight areas where the program may not be on track to program lead
• Provide post training support as needed
• Update and maintain project work plans
• Provide support as needed in other areas of the identified projects

Produce Virtual Trainings

• Support facilitation teams with key aspects of multi-session virtual trainings to create a smooth and interactive learning environment
• Ensure the smooth conduct of virtual interactive trainings using tools like Zoom, Mentimeter, Google Slides.
• Handle multiple tasks, easily switching among activities to support the learner experience including screen-sharing (slides and web), pasting instruction into the chat, monitoring participant comments in the chat, setting up breakout rooms, troubleshooting participant issues, etc.
• Interact with participants and facilitators to create casual and conversational interactivity
• Conduct live demos of content and share video content as needed

Key Working Relationships:

Position Reports to: HR Partner, RAI

Position directly supervises: N/A

Indirect Reporting: Talent Management Coordinator
Other Internal and/or external contacts:

Internal: HR Partners, Talent Management Team members, RAI employees

External: external training consultants/facilitators and partner organizations

Job Requirements:

• Bachelor’s degree required
• 2-4 years of related experience
• Excellent command of MS Word, Excel, PowerPoint, Outlook, and email/internet
• A high degree of professionalism and strong work ethic coupled with a sense of responsibility and integrity
• Demonstrated skills and competencies:
  • Strong communication, project management, and organizational skills
  • Exceptional attention to detail
  • Commitment to customer service and process improvement
  • Able to prioritize multiple tasks and projects
  • Ability to interact within a multi-cultural environment and with all levels of the organization
• Excellent interpersonal skills, dependability, and the ability to communicate with all levels in and outside of the organization

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirement

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires new hires to furnish proof of vaccination against COVID-19 in order to be considered for any in-office or hybrid positions. All IRC US offices require full vaccination to attend any in-office functions (e.g., meetings, trainings).

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.