Learning Advisor II

***NOTE: This is a global telecommuter position; CRS will give preference to candidates who are based in countries where we have existing offices. CRS does not sponsor visas for telecommuting employees.***

About CRS:

Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. Our Catholic identity is at the heart of our mission and operations. We welcome as a part of our staff and as partners people of all faiths and secular traditions who share our values and our commitment to serving those in need.

Job Summary:

The Learning Advisor is responsible for learning support across all supply chain sectors, supply chain systems and process change management. Learning Advisor activities will range from curriculum design, instructional design, instructional development, training facilitation, training coordination, and learning analysis.

The role is well-suited for an individual who is process-oriented yet creative, and someone who can take big ideas and make them digestible to others. Skills in project management, graphic design, and influencing without authority will be required for success.

Responsibilities:

1. Lead on the overall supply chain learning program for all CRS staff. Work with KML Manager and Communications Specialist to ensure that new staff (SCM and non-SCM) have a clear onboarding plan to understand supply chain concepts and processes relevant to their role and that the relevant material is easily accessible on SharePoint with measurable KPIs
2. Contribute to the development and maintenance of promotional pathways for supply chain staff, as well as learning pathways appropriate for both supply chain and non-supply chain staff
3. Support KML Manager’s efforts in competency and capability mapping and standardizing supply chain job descriptions globally
4. Coordinate with Supply Chain SMEs to provide general learning support for CRS staff and partners
5. Facilitate trainings, workshops, webinars, training of trainers, etc. as needed.
6. Keep all learning materials updated as content and contexts may evolve. Ensure updated materials are uploaded to SharePoint and translations are up to date (in line with KML’s translation approach). Work with the Communications Specialist to ensure that staff are aware of learning opportunities and materials.
7. Collaborate with subject matter experts to develop, curate, and disseminate learning resources, guidance, and other materials for CRS staff and partners
8. Lead the ERP system (internally called “Insight”) change management and learning, in collaboration with Insight Change Management team, both for new rollouts and ongoing operations.
   1. Develop learning material and events that meet the needs of new and existing Insight supply chain module users, ensuring that training and materials align with Insight Learning Strategy and lessons learned. Facilitate Insight learning events, including TOTs and webinars.
   2. Create long-term ERP learning plan that includes new hires, existing staff moving to new roles, and the evolution of standard users into super users and beyond.
   3. Partner with Supply Chain Business Process Owners (BPOs) and Communications Specialist to develop key messages for important Insight communications
   4. Work with leads in Project Insight and ERP Supply Chain Regional Implementation Advisors (RIAs) and Regional Technical Advisors (RTAs) to develop strategies for reinforcing user adoption
   5. Coordinate with GSCM Systems & Performance (S&P) team to determine if people are using system properly according to best practice, policy and procedures. Provide follow-up advice and training as needed.
9. With the KML Manager, develop, implement, and maintain an organization-wide Supply Chain Learning Strategy, from onboarding up to promotional pathway learning
10. Other activities as needed.
11. Provide ongoing support to RIAs and RTAs who are coaching CPs that have gone live in the system, including helping them understand how policies and procedures apply to the system

Key Working Relationships:

INTERNAL: Supply Chain Managers; Regional Technical Advisors, Deputy Regional Directors; GSCM; Finance; MEAL; HR; Audit; GKIM; Global Risk and Compliance

EXTERNAL: Peers in similar INGOs; KML Consultants and Organizations; Relevant Working Groups

QUALIFICATIONS

Qualifications:

• Bachelor’s degree in Human Resources, Education, Organizational Psychology, Supply Chain Management, Information Systems, Business Administration, International Development, or related discipline or equivalent professional experience required. Master’s degree or equivalent professional experience preferred.
• Five years ’experience in training (face-to-face, and virtual) or adult learning. Some experience in a developing country context required, preferably at least 3 years.
• Desired: at least two years of experience in systems implementation, especially ERP, and preferably related to supply chain management
• Fluency in English required, working ability in French desired.
• Ability to travel overseas for assessments, training, and technical assistance to field programs.
• Excellent interpersonal, oral and written communication and analytical skills.
• Working fluency with Microsoft Office software (Word, Excel, PowerPoint, Outlook, Teams, and SharePoint) required.
• Experience using e-learning software Articulate or similar
• Ability to use Power BI or equivalent business intelligence program preferred.

Personal Skills

• Strong and clear communication, presentation, facilitation, training, mentoring, and coaching skills
• Excellent interpersonal, written and oral communication skills
• Excellent relationship management skills with ability to influence and get buy-in from people not under direct supervision
• Strong strategic, analytical, organizational, and systems thinking skills with capacity to see the big picture and ability to make sound judgment
• Proven ability to work with cross-functional teams across various time zones (i.e. Africa, Europe/Middle East, Asia, Americas)
• Ethical conduct in accordance with recognized professional and organizational codes of ethics
• Proactive, resourceful and results oriented.

Physical Requirements/Environment:

• Normal conditions for an office environment
• Willingness/ability to overlap with early morning (8 am US Eastern time) or evening (10 pm US Eastern) calls in order to support colleagues around the world (flexible working schedule will accommodate meetings outside of normal business hours)
• Willingness and ability to travel up to 25%, including overseas and to potentially difficult environments

Agency-wide Competencies (for all CRS Staff):

These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

• Personal Accountability – Consistently takes responsibility for one’s own actions.
• Acts with Integrity – Consistently models values aligned with CRS Guiding Principles and mission. Is considered honest.
• Builds and Maintains Trust – Shows consistency between words and actions.
• Collaborates with Others – Works effectively in intercultural and diverse teams.
• Open to Learn – Seeks out experiences that may change perspective or provide an opportunity to learn new things.

This job description is not an exhaustive list of the skills, efforts, duties, and responsibilities associated with the position.

EOE/M/F/D/V – CRS is an Equal Opportunity Employer. (For all US and International positions)