Lead, Senior Credit & Collections Analyst

Summary:

The Lead, Senior Credit & Collections Analyst is responsible for reviewing new credit applications and manages a portfolio of customer accounts within the AR portfolio aiming to reduce the Company’s days sales outstanding (DSO). The Senior Credit & Collections Analyst will report to the Credit & A/R Manager and work cross-functionally with Sales, Billing, Customer Service and Accounting to help resolve outstanding customer issues related to payment. This role also serves as the team lead to other credit, collections and A/R staff, providing direction and support on day-to-day work.

Key Responsibilities:

• Drive and implement process improvements to enhance efficiency and accuracy of existing processes and procedures.
• Full cycle credit review from reviewing new applications to approval or denial of credit to setting up AR accounts in system while ensuring adherence to corporate credit policy.
• Creative problem-solving in order to resolve customer slow pay issues.
• Conduct follow-up analysis on collections efforts to ensure payments are received as promised and escalate as needed.
• Analyze and inform management of all potential credit risks discovered during collections process.
• Report on portfolio dynamics and perform assigned month-end reporting.
• Reconcile customer AR account discrepancies (overpays, deductions, un-applied discounts).
• Recommend accounts for write-off, bad-debt reserve, or structured payment plans.
• Conduct meetings with pertinent people within the organization to resolve issues on accounts.
• Provide leadership, training, and mentoring to team members, direct the flow of work, and help with issue resolution.
• Other duties as assigned by the Credit Manager.

Qualifications:

• 7+ years’ experience in accounts receivable, credit and/or B2B collections experience preferred.
• Self-directed, with ability to prioritize tasks and efficiently manage competing deadlines in a changing environment.
• Proven problem-solving experience through partnering cross-functionally across an organization.
• Ability to communicate effectively, both orally and in writing, with a wide variety of customers, company personnel, and others.
• Strong analytical and negotiation skills.
• Proficiency with Microsoft Office, especially Excel (including Pivot Tables, VLOOKUP, Macros).
• Experience with Sage 100 ERP a plus.

Benefits:

• Competitive pay.
• Company subsidized Medical, Dental, and Vision plans.
• Company paid Short-Term and Long-Term Disability and Basic Life and AD&D insurance.
• Several voluntary benefits for employee and family members.
• Excellent 401k plan with dollar-for-dollar match up to 5%.
• Paid Time Off starting at 120 hours annually.
• Paid Holidays.
• Suburban location is an easy commute and parking is free.