A.P. Moller - Maersk
Opportunity
to provide world class level of customer service to our clients, professionally and efficiently and in accordance with documented procedures. To liaise with other key parties including third party suppliers and other Maersk offices around the world. To innovate and look for new ways to improve the service we provide to our customers and increase business efficiency. To work with the commercial client owners to ensure all parties are aligned regarding the service delivery expected and delivered.
We offer
An exciting role to build and develop a team in a fast growing part of our business
A job in a dynamic and international organization with the possibility to continuously apply and develop your competencies.
You will get international exposure: As part of your job you will be building relationships with high level stakeholders and cross functional teams across the globe.
As a performance-oriented company, we strive to always recruit the best person for the job – regardless of gender, age, nationality, sexual orientation or religious beliefs.
We are proud of our diversity and see it as a genuine source of strength for building high-performing teams.
Key responsibilities
Further grow and mature the new LCL CX team for Maersk in Italy in terms of people, business, processes and financial results.
Deliver on flawless operational execution in a period of double digit growth in LCL, intermodal and some WND.
Deliver an excellent customer experience to external and internal customers by optimizing processes, leveraging technology and building a highly engaged team.
Ensure timely & accurate job costing and invoicing of all business in line with the company policy and client requirements.
Ensure the team adheres to the standard process and customer specific IOP’s and monitors respective KPI’s
Constantly optimize process in pursuit of improved customer experience, profitability and employee engagement.
Act as escalation point for customers and help resolve problems in a positive
Deliver on agreed objectives and KPIs with energy and commitment
Ensuring compliance with processes and operational procedures, compliance with relevant regulations (safety at work, working hours, regulations, etc.)
Compliance with corporate values
We are looking for
• Fluency in Italian and English is a must.
• 5 years + in a customer facing role within the logistics industry, of which +2 years in a managerial function
•A good understanding of logistics and forwarding products, solutions and terminology.
•Capability to build & maintain a highly engaged team
•Proven track record as customer service manager, capable of delivering results through others.
•Ability to strategically plan for – and execute with the team – significant business growth
•Relevant experience in a matrix, multi-cultural organization, building strong relationships and networks both locally and internationally.
•Developed communication, persuasiveness, influencing and negotiation skills
•Independent and with a hands-on attitude
•Self-Motivated and performance driven
To apply for this job please visit www.linkedin.com.