LATAM People Operations Associate – REMOTE

Humanitarian OpenStreetMap Team


  • Work Location: Remote, within Latin America
  • Application Close Date: September 18, 2022
  • Estimated Start date: October 17, 2022
  • Department: Open Mapping Hub – Latin America
  • Reports to: Senior Manager, Community Programs
  • Terms: Full-time, one year initial contract
  • Travel:up to 10% international travel
  • Salary Scale Level: 4

About HOT

Humanitarian OpenStreetMap Team (HOT) sits at the nexus of participatory mapping, community-led development, humanitarian response, open data and tech. With a talented and diverse team spread around the globe, HOT is an NGO which supports a dynamic global community of thousands of dedicated volunteers using maps and open data for humanitarian response and the Sustainable Development Goals. Working with humanitarian and development partners like the Red Cross, Médecins Sans Frontières, UN agencies, governments and others, the HOT community maps in solidarity with those affected by or at risk of disaster, contributing the maps and data aid workers need to do their lifesaving work.

In 2020 the work of the HOT community was recognized by TED’s Audacious Project, a collaborative philanthropic initiative that serves as a springboard for social impact on a grand scale, leading to an exciting new phase of growth. HOT is expanding its activities: opening four regional hubs and scaling up its support to local mapping communities with the audacious goal of mapping an area home to one billion people in 94 countries at high risk of disasters or experiencing poverty – mapping with communities before they are in crisis.


Launched in January 2022, the Open Mapping Hub – Latin America (Latam Hub) is now in transition towards its official, full launch in 2023. The approach to building this regional Open Mapping Hub was done in collaboration with the OpenStreetMap (OSM) community itself, by a team representing a diverse range of profiles, geographies, and areas of expertise. The Hub is focused on empowering community action through community building and training, leadership development, access to resources and formalization. With a special emphasis on youth and underrepresented groups at the local level. Strengthening the OpenStreetMap (OSM) community on a regional scale through a community-first approach, peer exchange and support will ensure sustainability, enable governments and social and civil society actors to use open data (especially OSM) and open source tools to improve lives and livelihoods, through humanitarian and development work.

The Hub is currently active in Brazil, Ecuador, Peru, Colombia, El Salvador, Nicaragua, Costa Rica, Guatemala, Mexico, and will expand into other countries in the region.

About You

HOT is looking for someone local to the region who is passionate about, and experienced in, international development and humanitarian action. You should be able to work within a fast-paced, international organization responding to urgent crises and persistent development issues. You should be excited about working with an international team and ready to travel to work with different teams in the field. You should be familiar with the operations and internal functions of international NGOs and knowledgeable about the sector. You will work on a broad range of tasks and projects and have exposure to all aspects of the functioning of the organization. You will be the main point of contact for HR, operations, and finance administrative follow up for the LatAm Open Mapping Hub team and will work closely with the global People Ops and Finance teams.


  • Support analysis and development of processes for operations in new regional Open Mapping Hub
  • Assist with recruitment and onboarding processes including job posting, longlisting, interview coordination, reference checks,and training
  • Support travel management & bookings for conferences, staff meetings, etc.
  • Maintain staff files and information in HOT’s HRIS (BambooHR); ensure that all staff has valid contracts and accurate information and personnel records are updated and filed accordingly
  • Support the effective implementation of HR policies across the hub and answering staff queries
  • Support diversity & inclusivity initiatives
  • Research and advising on new systems and processes for operations, HR and finance
  • Support creation and dissemination of printed and promotional materials
  • Assist field training for teams
  • Maintain online file system, in collaboration with Tech team
  • Support Vendor identification, procurement, due diligence, invoicing and onboarding
  • Support new business development through proposals and other fundraising initiatives as necessary
  • Support planning and running of hub events and activities as necessary
  • Please note this JD is open to review once the Regional Director for Latin America begins work



  • A Bachelor’s or greater degree in International Relations, International Development, Non-Profit Management, Social Sciences, or similar
  • Languages: English (fluent); Spanish (fluent)
  • 1-3 years experience in non-profit, non-governmental organizations and international systems
  • Familiarity with GSuite
  • Experience of organizing logistics for projects and / or events
  • Quick learning and adoption of new systems, softwares and processes
  • Excellent time management skills and ability to multi-task and prioritize work
  • Attention to detail and problem solving skills
  • Excellent written and verbal communication skills
  • A good sense of humour and willingness to learn


  • Languages: Portuguese (intermediate)

Are you missing a few of the technical skills listed? We would still like to see your application. While the skills above fit our vision of this role, we are open to those candidates with a strong knowledge foundation that are fast learners and highly motivated to close any skill gaps.


HOT values transparency and equity. All HOT compensation globally is set according to a framework detailed on our website. HOT also offers:

  • Fully remote & flexible work arrangements
  • Flexible public holidays
  • Paid time off & additional HOTlidays!
  • Home Office Allowance
  • Healthy Staff Policy
  • Learning & Development Opportunities
  • Book Stipend
  • Coaching Program supported by The Humanitarian Coaching Network
  • Collaborating with a fast-growing, dedicated team who values humanitarianism, free, open-source, and accessible data

Equal Opportunity

We seek to recruit persons that reflect the diversity of the communities we work with. HOT does not discriminate on the basis of age, gender identity and expression, national origin, race and ethnicity, physical ability, religious or belief systems, political convictions, or sexual orientation. Further, HOT seeks to support the development and advancement of staff within the organization. Our staff includes people who are parents and nonparents, the self-taught and university educated, and from a wide range of socio-economic backgrounds, lived experiences, and perspectives on the world. HOT is an equal opportunity employer. We seek to live our values and promote inclusivity in all locations. All of our staff work collectively and individually to promote a constructive and sensitive approach to others from a variety of backgrounds, where the work of all is valued and respected.

HOT is committed to diversity within our team, and recognizes our role in closing the digital divide, including identifying obstacles that certain groups face in developing skills needed for roles in the humanitarian & technology sectors. Women, nationals of developing countries, and members of other underrepresented groups are strongly encouraged to apply.

How to apply

Please complete the application by September 18, 2022. Your CV/resume should not exceed 2 pages HERE

The selection process will consist of the following steps:

  • Online Application
  • Written Exercise/Assessment
  • Panel Interviews