LARVOL
Customer Success Manager
100% Remote Company – Full Time
Location: Canada, Native English required
Classification: Contractor (International)
About LARVOL
LARVOL provides data and software solutions to support the competitive intelligence needs of the pharmaceutical and life science industries. Since 2004, we have been providing comprehensive data & information analysis for the most prominent pharmaceutical companies in the world.
About the Role
This is a 100% remote, work from home position. Eligible candidates can be based outside of the United States.
We are looking for a candidate with independent judgment and the initiative to execute a range of tasks in a fast-paced, demanding, and dynamic environment. Candidates with a successful track record in a similar position are preferred.
Responsibilities:
Act as liaison between the customer and the report development team to ensure customer expectations are met or exceeded
Assist in management and growth of key pharmaceutical client relationships
Develop full knowledge and understanding of operations
Address customer questions and issues in a timely manner
Work with sales product, and marketing teams to ensure a positive customer experience
Desired Skills, Qualifications, and Experience:
Excellent verbal and written communication skills
Strong presentation skills
Proven ability to work independently
Exceptional attention to detail
Strong work ethic required
Undergraduate degree required, scientific or pre-med concentration preferred
Previous experience in an Engagement Manager/Customer Success/Relationship Manager-related role in a corporate environment preferred
Pharmaceutical/biotech industry experience preferred
Benefits:
100% Remote
Paid Time Off
Performance Bonus
Flexible Schedule
Performance Recognition
Compensation:
Competitive pay with a potential annual bonus of up to 25%.
Our compensation package does not include Medical-Dental-Vision benefits at this time.
To apply for this job please visit larvol.bamboohr.com.