Language Services Project Officer (Roster)

Contract length: Open-ended

Hours: Full-time or part-time

Location: Home-based

Travel: None

Reporting to: Language Services Partner Coordinator

Salary range: 2,280-2,700 USD/month

Deadline for applications: August 3, 2022

This is a roster position. We will be assessing applicants and identifying a qualified pool of candidates for possible future vacancies.

CLEAR Global is an equal-opportunity employer, committed to having a diverse team where individuals of all backgrounds collaborate and learn from one another. We believe we can be most effective with diverse experience and expertise in our team. We recruit on merit, actively seek diverse applicant pools and encourage candidates of all backgrounds to apply. We do not discriminate on the basis of disability, age, gender identity and expression, national origin, race and ethnicity, religious beliefs, marital or parental status, or sexual orientation, and welcome all types of diversity.

We offer in addition to salary:

• an innovative work environment with a diverse and passionate team
• the flexibility of home-based/remote work
• accommodation and per diems when on deployment
• annual leave and floating holidays

The role

The Language Services Project Officer manages and coordinates the completion of language projects relating to TWB’s non-profit partners. Reporting to the Language Services Partner Coordinator.

Responsibilities:

Partnership/Relationship Management

• Build relationships with non-profit partners as assigned, understanding current and future needs
• Work with partners to help them understand the translation process, including negotiating turnaround times and hard-to-source languages

Language Services Project Management

• Manage the entire life-cycle of multiple language service projects in a fast-paced environment
• Coordinate all project phases and efficiently predict the lifespan of all the stages of the project
• Work with the recruitment team to anticipate future needs and ensure sufficient capacity according to available forecasts
• Collaborate with the Community Team to ensure existing volunteers are engaged
• Negotiate deadlines with translators
• Establish and maintain excellent relationships with translators and revisers globally
• Monitor and control projects status
• Prepare and maintain project and team documentation

Quality Assurance

• Work together with the Quality & Process Coordinator to ensure partners receive appropriate quality levels
• Comply with relevant and applicable procedures for quality assurance
• Perform quality checks at various stages of process to ensure quality and accuracy (proofreading, final eye)

Team Building

• Participate in organization-wide discussions, contributing actively
• Reliably and actively collaborate with colleagues towards the achievements of the team

Please note that these responsibilities may change over time. The role will evolve along with the overall program as projects and activities develop to reflect the changing language needs of the affected population and implementing agencies.

Qualifications

The Language Services Project Officer should be enthusiastic about the importance of increasing access to knowledge through language. The right candidate is an energetic team player and leader who agrees with TWB´s basic beliefs and values and who can work virtually with team members based throughout the world.

• Resourceful, able to get more out of small budgets
• Good interpersonal skills; able to work well in a team-oriented, collaborative, cross-functional environment
• Detail-oriented, thorough, accurate, able to meet deadlines, and able to work quickly and steadily in a focused manner
• Demonstrates initiative, persistence, ability to problem solve, and enthusiasm for learning.
• Strong ability to multitask, prioritize, and work independently with minimal supervision
• Ability to mediate, negotiate, and resolve conflicts constructively

Requirements

• 1-2 years of experience in translation project management
• Experience working with volunteers and small teams
• Good knowledge of language technology including CAT tools, MT, QA Tools
• Good knowledge of standard Microsoft Windows applications, including Word, Excel, PowerPoint, Outlook, and Internet Explorer
• Previous experience with nonprofit organizations, particularly in disaster relief
• Excellent written and verbal English communication skills
• University Degree in linguistic/translation related studies

About CLEAR Global

CLEAR Global exists to help people get vital information, and be heard, whatever language they speak. We believe that everyone has the right to give and receive information in a language and format they understand. We work with nonprofit partners and a global community of language professionals to build local language translation capacity, and raise awareness of language barriers. Our network of over 80,000 community members translate millions of words of life-saving and life-changing information a year.

Core values

CLEAR Global employees and volunteers are people who believe passionately about the value of this work and take personal responsibility for achieving the mission. CLEAR Global’s mission and organizational spirit embody the core values established in its strategic framework:

• Excellence: As the leading voice for communicating humanitarian information in the right language, CLEAR Global is a leader in the translation industry and in the non-profit sector.
• Integrity: CLEAR Global believes that every person, whether it’s the people who we serve, our volunteers or our staff, has value, deserves respect and has inherent dignity.
• Empowerment: CLEAR Global believes in using language to empower people around the world to control their own development and destiny.
• Innovation: CLEAR Global recognizes and celebrates the power of innovation to address humanitarian and crisis issues around the world.
• Sustainability: CLEAR Global recognizes that meeting our mission necessitates establishment and maintenance of a solid financial and organizational infrastructure.
• Tolerance: Our staff and volunteers are highly knowledgeable and skilled; value each other, our partner and our recipients; create a supportive work environment; and, conduct themselves professionally at all times.

CLEAR Global may re-advertise the vacancy, cancel the recruitment, offer an appointment with a modified job description or for a different duration at its discretion.