KNOWLEDGE MANAGEMENT PROGRAM OFFICER

JOB SUMMARY:

CARE developed a scale-up strategy for its flagship approach – Village Savings and Loans Association (VSLAs) in 2018 and recently reviewed it based on the lessons learnt from the 4 years of its implementation. The strategy goal is to ensure that 50 million women and girls (62 million people) are economically and socially empowered through savings groups by 2030, reducing poverty and increasing gender equality. This scaling strategy set the ambition for how to grow the VSLA footprint globally, and not just through CAREs programs, but rather by influencing 3rd party scalers to take up the approach in their programs; primarily government, agribusinesses and adapting the model in crisis settings, and leveraging digital tech to drive efficiencies across all the workstreams.

Due to their effectiveness and versatility, VSLAs are increasingly being promoted as part of multi-component projects, in combination with other interventions such as health services, food and nutrition security, local value chain development, ecosystem services, agricultural training, advocacy campaigns, gender and social norms dialogues, and access to formal financial services. The integration of VSLAs across different sectors and with different impact groups often significantly expands their initially established purpose and outcomes.
The Global VSLA team needs a dynamic Knowledge Management Program Officer (KM PO) to document the impact of CARE’s VSLAs and establish the tools, guidance and knowledge assets that support the Global VSLA team to influence donors, partners and governments. The KM PO will work with the MEL Director to support implementation of the KM communications strategy.

RESPONSIBILITIES:

Content Management

• Management of VSLA KM Platforms and Databases including:
• Regular updating of Sharepoint site with up-to-date VSLA content
• Effective storage & management of VSLA videos / photos and all comms materials
• Uploading relevant photos / video to CARE Images
• Identify geographical / other gaps in photography/videography (e.g. types of IGA, emergency, digital)
• Management of all content on www.care.org/vsla ensuring it is up to date and old content removed (liaising with Pillar Leads)
• Maintain joint media lists with WEJ team
• Track impact of VSLA comms with WEJ team (e.g. through social media reach/engagement, media coverage etc)
• Disseminate content to WEJ MarComm team for external amplification and marketing, social and media engagement

Internal Communications Coordination and Stakeholder Management

• Work with colleagues to secure and facilitate internal communications (e.g. Town Halls, 5 Mins of Inspiration, Failing Forward)
• Liaise with Marketing lead for WEJ team to share content and jointly manage tracking of coverage and management of media lists (what else?)
• Provide full coordination support on knowledge management and communications to Technical Advisors including sourcing data, imagery, content for presentations and other content production
• Liaise with CARE USA web team on management of www.care.org/vsla and tracking of page visitors / impressions
• Liaise with digital team on VSLA presence on CARE USA digital channels & tracking of reach/engagement
• Liaise with branding team on logos (especially if connected to a donor)
• Liaise with CARE News editor on publishing VSLA content / stories
• Liaise with CARE USA Marketing leadership on integration into wider CARE campaigns (e.g. International Women’s Day)
• Liaise with partners and donors to identify outlets and opportunities for placing VSLA content
• Liaise with media team on pitching opportunities
• Liaise with editor of CARE Impact Magazine on VSLA content
• Liaise with PSI Thought Leadership on integrating VSLA content and to drive depth internally and externally

Content Creation

• Building Powerpoint templates for team’s internal & external presentations
• Updating Talking Points every six months (checking all data points are accurate and most recent)
• Co-creating (with designer) VSLA graphics to support comms
• Liaising with COs to write case studies and source powerful images
• Contributing content to Women’s Entrepreneurship LinkedIn page
• Tracking what key stakeholders are saying / doing on socials / websites
• Supporting Technical Advisors in authoring Innovation briefs, guidance etc

QUALIFICATIONS:

• MA in development studies/economics/social science/microfinance or related subject, or equivalent expertise and additional enterprise and private sector engagement training
• Bachelors degree in communications or Masters in development practice or related field
• 1+ year of international development experience (preferably in country office setting)
• Experience in research, and monitoring and evaluation or knowledge management and learning