KNOWLEDGE MANAGEMENT MANAGER

Médecins Sans Frontières, founded in 1971, is an international non-profit organization that provides emergency medical assistance to people affected by conflict, epidemics, disasters or exclusion from health care. Our teams are made up of tens of thousands of medical professionals, logistics, administrative and various other professions, all guided by our medical ethics and our principles of impartiality, independence and neutrality.

MSF WaCA, created in 2019, is the first MSF headquarters in Africa, and responds to the desire to reinvent the MSF movement after 50 years of humanitarian actions in the world, for more access to care, more reactivity and proactivity for greater medical coverage of affected populations in the world.

Why join us?

You are preparing to become a member of the MSF family, with over 50 years of emergency medical action that earned it the Nobel Peace Prize in 1999.

We are an inclusive organization that considers social and professional well-being a right for all and provides an environment that takes into account the diversity of each volunteer.

MSF WaCA claims an African anchorage that considers the local expertise with which it contributes in the implementation of its activities and makes each member, a key actor of the new dynamics of the humanitarian act in the world.

We Are Looking for:KNOWLEDGE MANAGEMENT MANAGER

Department: Medical

Direct Manager: Medical Advisor

National Position

Working %: 100%

Position Based in: Abidjan

Mobility: All WaCA’s Interventions Zones

Type of Contract: Fixed -Term Contract Renewable Under Ivorian Law

Position to be filled: As Soon As Possible

Objectives

The Medical Department manages an important volume of information needed by the field teams, including technical guidance in the form of guidelines, protocols, checklists, tools but also briefing contents, medical newsletters, field reports, reporting tools, multimedia files, among others. Besides, huge amount of information and knowledge is produced at field level and needs to be integrated so that it can be exploited by others. All these documents may be located at many levels and in different platforms, resulting in difficult access and adoption of information. Adequate organization and adaptation of this knowledge is crucial in the response to the population needs. This information goes bi-directionally, from the medical network to the field and vice versa. From one side, field colleagues need to access the right medical guidance in the most efficient way. From the other, contents should be adapted as much as possible to field reality.

The KM Manager will manage multiple projects of different complexities, scales and dimensioning, as well as coordinate with the Medical Department Team, engaging with several interlocutors and their respective workflows toward effective achievement of the different projects’ goals.

The KM manager will work under the Medical Advisor within the Medical Department, and will work within the strategic framework and vision already articulated for WaCA, adapting it to the needs of the Medical Department, with focus on agile extraction, packaging, dissemination and assimilation of field relevant information and know-how to those who need it in a way that is user friendly and adaptive to realities on the ground and in Headquarter, while encouraging a mindset change inside the department. The overall goal is to transform how we manage critical learning and render it actionable to improve our operations for the benefit of the populations we serve.

Main responsibilities / Activities

Cycle Of Knowledge Management

• Define the strategy of Info/Knowledge Management in the Medical Department, in line with the Coordinated Strategic Vision of KM and the department’s identified priorities and plan its implementation.
• Guarantee efficient production and digital packaging of the information produced by the medical network.
• Identify knowledge gaps in WaCA medical domain and propose solutions.
• Elaborate a strategy of relevant or actionable elements of knowledge for processing, extraction, packaging, communication and dissemination of medical documents, including an impact factor post dissemination and monitoring of uptake of targeted knowledge to user.
• Deciding on and discerning different audiences effectively and then taking decision on best delivery method as per most priority audience for operational impact (also populations).
• Ability to ensure digital packaging and subsequent dissemination is effective – monitoring of impact post dissemination, monitoring of uptake of targeted knowledge to user.
• Propose different delivery methods per multiple medical audiences, taking into account different cognitive intelligences.
• Use different digital tools to disseminate considering the challenges we face in different contexts regarding connectivity, privacy…
• Work in collaboration with Comms department in relation to dissemination of specific events (i.e.: International Days, OR published), being the focal person between advisors, Managers and Comms.
• Identification of relevant or actionable elements of healthcare knowledge for processing, extraction, packaging, and dissemination.
• Collaborate in the adaptation of medical documents to facilitate their reading and adoption.
• Define and structure an end user friendly way of archiving the medical information and use collected user feedback from the field and HQ in a constant cycle of improvement, ensuring seamless access to key knowledge.
• Review, adopt, disseminate and train the medical network in the use of a common and standardized nomenclature.
• De-briefing of international staff -and national staff when possible- to receive feedback on the usage of knowledge and leverage of new tools, templates, knowledge repositories and overall experience regarding knowledge and information sharing.
• Identify new best practices for the knowledge repositories of the Department and implement them whenever is possible.
• Producing reports with information and recommendations for the monthly medical reporting.

Support to the department

• Ensure system-user friendliness of medical SharePoint in collaboration with other departments to facilitate transversal work.
• Definition of standards and processes for the public sites and workspaces of the Department (workspace/intranet templates and layouts, standard libraries, folder structures, document inventories, retention tables, access permissions, naming conventions, etc.).
• Centralize and organize all medical information in a single platform (SharePoint), ensuring its user friendliness, visual appeal and organization.
• Provide the Medical Department with a global view and understanding of information and knowledge management and provide advice on strategies and solutions.
• Support Advisors from the network in optimizing the medical workspace by archiving, classifying and saving material (ongoing work, pre-validated guides, etc) in a harmonized and organized manner.
• Support the design of the Newsletter in collaboration with the department’s assistant.
• Ensure the liaison and coordination with other concurrent projects in MSF, when relevant for the Department and MSF needs.
• Identify and adopt the applications for collaborative work (such as TEAMS, Yammer, Remit, MSF Scientific portal, others).
• Contribute to the creation of different knowledge hubs for specific topics when relevant (example: Food Security and Nutrition, Diphtheria, etc…) in collaboration with Projects and IT, operations and corresponding referents while using collected user feedback from the field in a constant cycle of improvement.
• Support and advice Epidemiologists and Operational Research members in properly organizing and archiving OR data (Guidelines and protocols, Concept notes, protocols, publications, etc.) in collaboration with Data protection focal persons and projects and IT.
• Ensure the Information Management Policy is being implemented by all the Department, becoming the focal point for new incorporations regarding the dissemination of it.
• Train all the members of the Department about what Knowledge Management means and how it can help in supporting better our interventions.

Job requirements

Education / Qualification / Pre-requisites

• · Bachelor’s degree in careers related to Information science, Telecommunications, Communication and Technology in Education will be prioritized.

Soft Skills

• Good Strategic Vision skills;
• Communication skills
• Good Leadership skills;
• Strong People Management and Development skills.
• Strong Service Orientation skills.
• High level skills in Teamwork and Cooperation.

Professional experience required

• Minimum of 3years of Experience in a similar position, ideally with experience working with healthcare contents.
• Experience in management of complex and multiple projects and interlocutors.
• Excellent working knowledge of contemporary digital environments and social media platforms.
• Good digital production skills, in particular audio/visual resources, and data visualization.
• Experience working with MSF is an asset.
• Previous experience in medical-humanitarian organizations will be an asset.
• Capacity to synthesize complex information into simpler units.
• Capacity to tailor production of contents to different level users.
• Familiar with medical terms and concepts.
• Experience in the creation of learning materials and training people is preferable.

Languages Skills

• Fluency required in either English or French and the candidate must be able to communicate professionally in the other.

Computer Skills

• MS Office suite (mainly MS Word, Excel and Powerpoint)

******************************************************************************************************************

In a dynamic work environment, MSF offers equal recruitment and development opportunities without any form of discrimination based on gender, religion, sexual orientation, ethnicity, geographical origin, profile, physical disability or any other discriminatory ground.

Female candidates who meet the requirements are strongly encouraged to apply.

N.B.: This job description provides a framework for the main responsibilities and primary activities of the position. It is not exhaustive. Therefore, the responsibilities and activities of the position may differ from those described in this job description due to organizational and operational needs.

Deadline: 30th April 2023 18:00 GMT
Only shortlisted candidates will be contacted.