Key Manager & Pre-Production Team Lead

You may not know our name, but you have surely used our innovations and solutions.

Our mission is to unlock the world and make it safer through cutting-edge identity technologies. Every day, around the globe, we are enabling citizens and consumers alike to perform their daily critical activities (such as pay, connect and travel), in the physical as well as digital space. We are transforming their lives by making the world more secure and yet also more streamlined.

We have brought together complementary know-how and technologies that have never been combined before for both the physical and digital era: secured connectivity, secured payments and secured identity management. Cybersecurity, biometrics, large scale distributed systems and Cloud computing, analytics and smart devices are at the core of both our physical products and our software and systems.

We serve our clients in 180 countries thanks to our 15,000 employees worldwide. 

Purpose of the job

Support for Service center in terms of CRs/ Technical incident Act proactively to ensure smooth team operations and effective collaboration

Main responsibilities 

• Act proactively to ensure smooth team operations and effective collaboration. 
• Day-to-day technical operation within the Team 
• Set Technical Best Practices to deliver effectively and efficiently  
• Create and develop performance report, delivery method, and general duties records 
• Engage and assist in creating comprehensive technical documents 
• Delivery of Change Requests/Projects/Incidents are completed within the deadlines provided 
• Carry out existing or evolving  technical related duties that may be required for smooth workflow 
• Level 1 Support for the Service Center 
• Implementation of Dubai as DR Site 
• Implementation/Part of Implementation of  customer projects/change requests 
• Follow and Track tasks and deliveries according to set deadlines using existing tools or adaptation of existing tools (CRT, Oxygen, Work Tracker, Time Tracker, Pilot Tracker etc.) 
• Follow and Track team goals and KPI defined in following areas : 
• Projects 
• Change Requests 
• Process Improvement 
• Incidents 
• Update report on KPI 

People Responsibilities 

• Communicate effectively with management on Task and Project Delivery

Requirements

• Bachelor’s degree or Diploma computer science
• Data base : Microsoft SQL Server 
• Execution of Defined Application Functional Test Cases
• Understanding of CPS
• Basic Log Analysis
• Incident Reporting
• Excellent verbal and written communication
• Excellent Customer Management Skills
• Languages
• Essential: English

 By choosing to work at IDEMIA, you can join the journey of a unique tech company. You can seize all the opportunities of our fast-paced environment. You can add your distinctive qualities to our global community. You can contribute to a safer world.
We deliver cutting edge, future proof innovation that reach the highest technological standards. We’re well established, and yet still agile. We aren’t too big, and we aren’t too small. And we’re transforming, fast, to stay a leader in a world that’s changing fast, too.
At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.
Our teams are close and collaborative; maintaining a dialogue and developing human connections matter to us. We are truly international and we know that diversity is a key driver of innovation and performance. We welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.

Each of our locations has its own advantages to offer a collaborative and friendly work environment.

IDEMIA. Expect the unexpected. Join the journey of a unique tech company.