Key Accounts Executive – Finance and Social Enterprise

Key Accounts Executive – Finance and Social Enterprise
Location: Salford, Greater Manchester (Hybrid flexible working from home and the office)
Contract: Fixed Term Contract until 27th March 2024
Hours: Full-time: 35 per week
Salary: £18,972 – £21,759 per annum pro-rata, plus up to £3,600 on target commission per annum, plus a £300 home working allowance per annum pro-rata

A fantastic opportunity has arisen for an ambitious, customer focused individual to join the friendly team at our Red Cross Training contact centre in Salford.

What you’ll be doing
Your role will be essential in helping grow, maintain and manage customer relationships, which will help ensure that Red Cross Training remains a market leader in the provision of first aid training courses.

You will achieve this by providing customers with a bespoke course booking support and account service, acting as the first point of contact for an allocated number of our key accounts.

Communicating with your customers via a range of channels, particularly inbound telephone and email, you’ll nurture customer relationships, and look to maximise sales opportunities by promoting our f irst aid courses and associated products to your customer base, with the overall aim of converting enquiries into bookings.

After costs have been deducted, every penny made from our first aid courses goes to support the work of the British Red Cross, so this is a great opportunity to take the next step in your career in a truly rewarding role.
This role might be for you if
You’ve got customer service experience – you can easily build rapport with customers and colleagues.
You’ve got a positive personality and a ‘can do’ attitude – and you’re always looking to find solutions.
You relish the opportunity to work towards achieving targets, with an emphasis on quality outcomes.
You’re excited by the chance to work alongside a passionate and diverse team.
You’re comfortable using a range of IT packages.

Meet the team
The Red Cross has been delivering first aid at work courses for more than 30 years and has an enviable reputation for quality and excellence. We have over 180 training venues across the UK.

You will be working with a close-knit team providing managed customer service to a number of Key Account clients at our Salford contact centre, which is home to a number of sup port services for our Red Cross Training team.
The closing date for the role is 23.59 on Wednesday 8th March 2023 with interviews to follow.

Please note that early application is encouraged, as we’ll be reviewing applications throughout the advertising period and reserve the right to close the advert in advance of the advertised closing date.

Should you have any questions on this role please email us at quoting vacancy ID 7317

A full person specification and job description is available as a download in the “Role Profile / Job Description” link.

Need help completing your application or supporting statement? Please read our useful “Candidate Application Guidance” document in the “Additional Info rmation” link.

We offer a wide range of staff benefits; these include:
• 36 days holiday (including Bank Holidays) per annum
• Option to buy an extra 5 days annual leave
• Up to 6% contributory pension
• Flexible working policy

Connecting human kindness with human crisis