Key Account CRM Manager (B2B) – Dubai

The ENTERTAINER is a leading digital company whose main goal is to add value to consumers by bringing them the best incentive offers globally. We are a data-driven, 100% digital, tech company. Providing first-rate offers across renowned dining, leisure, entertainment and hotel brands worldwide, the ENTERTAINER has grown with the aim of creating unbeatable value and loyalty everywhere we go.
We believe that “experience is everything”, resulting in our passion for creating unforgettable experiences for both our customers, partners and employees.
The Team
The ENTERTAINER Marketing team’s mission is to build demand for the App. We provide the entire organization with the market intelligence that allows us to create opportunities and then exploit them. We make friends from strangers and activate them to see more, do more and have more fun using our App.
We are a high-performance team who use data to hyper-focus our creativity on real commercial objectives. We settle for nothing but the best for ourselves, our team and our brand. We are tactical. We are strategic. We work hard. We make excellence a habit. We get results.
Think you’ve got what it takes?
The Key Account CRM Manager (B2B) will…
Deliver all CRM activity for our Key B2B Accounts – including e-mail, in-app messaging, push notifications, SMS and other activity streams as required
Ensure that all activity delivered is consistent and follows the Brand guidelines as well as Best Practice and that all materials are fully compliant with all relevant legislation
Fully test and proof all campaign and ensuring that quality standards are met, and links etc. are working correctly
Ensure HTML email messaging is 100% accessible to everyone on both web and mobile.
Manage schedule of deployment to optimize user response and actively manage email lists
Understand client KPIs and ENTERTAINER business contractual obligations
Generate, report/analyze, and interpret data of CRM campaigns
Develop a close working relationship with the B2B Client Services team, offering advice and solutions on what can be operationally possible to best serve client needs
You’ll enjoy and succeed in this job if you have….
Knowledge of how to build and test HTML / CSS email templates
Experience in creating and sending large-scale email campaigns
Basic understanding of databases and segmentation
Experience with at least one campaign management system
Working knowledge of A/B testing and reporting on the same
Intermediate Excel knowledge, including reporting and creating audience lists for targeted campaigns
Ability to balance an intense attention to detail with swift execution
Ability to manage your own workload in a transparent and organized manner
Experience of client facing roles, and the level of professionalism required when servicing key business accounts.
The ability to prioritize stakeholder requests accordingly
A calm, positive, flexible ‘can-do’ attitude, focused on finding solutions and constantly striving to find efficiencies in processes
Experience required
Bachelor’s Degree
Fluent in English, Arabic speaking is a plus
Attention to detail and emphasis on strict quality control to ensure integrity of work.
Strong verbal and written communication skills, with the ability to multi-task and prioritize.
Top quality analytical skills. Gather and analyze data to better understand our current and future customer base
The ability to meet tight deadlines and outstanding time management skills.
Previous experience on any/all of the following is of advantage:
MS Excel (reporting and data manipulation)
Previous hands-on experience in an app start-up is also advantage


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