Junior Program Assistant-Roving

Summary Statement

Credence Management Solutions employs hard-working, passionate individuals who bring innovation, accountability, and a growth mindset to the many missions we support across the US Federal Government. Employee empowerment is part of the fabric of our corporate culture through which we emphasize opportunity, recognition, reward, and retention. At Credence, we follow the principles of servant leadership and believe that serving and supporting others is critical to both our individual and collective achievements. We have only one measure of success. Yours.

We are hiring for positions under the Global Health Training, Advisory, Support Contract (GHTASC) in support of the U.S. Agency for International Development (USAID) Bureau for Global Health (GH). These roles deliver institutional support services in a wide range of technical areas at the junior, mid, senior, and expert levels.

We are a diverse, enthusiastic family of subject matter experts, business professionals, and practitioners who all share a common goal of providing excellent services to our government customers. If you want to work in a dynamic and fast-growing environment with highly motivated colleagues, then Credence is the right place for you!

Credence Management Solutions is seeking a Junior Program Assistant in support of USAID’s Bureau for Global Health, Office of Infectious Disease, Emerging Threats Division (ETD). See below for more information on this exciting opportunity and apply to join Credence today!

Position Summary

The United States Agency for International Development (USAID)’s Bureau for Global Health (GH) serves as the agency’s primary source of technical expertise, leadership, and donor coordination for the health sector, including HIV and AIDS, infectious diseases, child and maternal health and nutrition, family planning and reproductive health, and health systems strengthening and reform. GH is responsible for advancing field-relevant, state-of-the-art research and the transfer of new technologies and approaches to field programs. Through its staff, programs and country teams, GH provides critical support to USAID missions and field programs in more than 70 countries. The Office of Infectious Disease (ID) within GH is responsible for programs in tuberculosis (TB), Neglected Tropical Diseases (NTD)s, malaria under the President’s Malaria Initiative (PMI), and Global Health Security (GHS) within the Emerging Threats Division. The work within these programs include providing technical direction, leadership and external engagement on infectious disease issues, working with external partners, and providing technical support to USAID’s field missions and programs.

The Bureau for Global Health has nine offices as follows:

The Office of the Assistant Administrator provides oversight of all global health programs, support to the field, research, legislative relations, and external affairs. The Office also houses the Center for Innovation and Impact, which supports breakthrough innovations, applies market-based approaches, and advances efforts in digital health, private sector engagement, and human-centered design in order to maximize the impact of its global health work.

The Office of Country Support provides strategic technical and programmatic assistance for USAID’s global health efforts overseas and facilitates communications between field offices and headquarters, including regional bureaus, ensuring a coordinated response to global health priorities across the Agency.

The Office of Health Systems works across the Bureau’s global health programs and is responsible for technical leadership and direction in health systems strengthening, enabling countries to address complex health challenges and protect against extreme poverty.

The Office of HIV/AIDS drives the Agency’s efforts under the U.S. President’s Emergency Plan for AIDS Relief (PEPFAR) in controlling the HIV/AIDS epidemic by providing technical leadership, monitoring impact, ensuring program integrity, and supporting the transition to local partners.

The Office of Infectious Disease operates as the Agency’s lead for infectious diseases and manages prevention, mitigation and control programs for tuberculosis (TB), neglected tropical diseases (NTDs), malaria through the U.S. President’s Malaria Initiative (PMI), and emerging threats in global health security.

The Office of Maternal and Child Health and Nutrition functions as the Agency’s technical and policy lead on maternal and child health, newborn health, immunization, nutrition, and water, sanitation, and hygiene, and plays a leading role in the Agency goal of preventing child and maternal deaths.

The Office of Policy, Programs, and Planning guides strategic planning, budgeting, programming, and procurement functions, and is integrally involved in providing leadership in resource allocation as well as performance monitoring and evaluation.

The Office of Population and Reproductive Health provides strategic direction as well as technical leadership and support to field programs in population, voluntary family planning, and reproductive health.

The Office of Professional Development and Management Support provides professional staff development to employees as well as personnel, administration, and management functions to maintain the Bureau’s workforce and operational efficiency.

The Junior Program Assistant-Roving will primarily support the GH Offices as a Credence Institutional Support Contractor (ISC). In this role, the selected candidate will provide as-needed administrative coverage to the GH Front Office and other Front Offices in GH, performing a variety of both routine and complex administrative duties. These duties range from administrative tasks such as scheduling briefings and meetings and maintaining program files, to more complex analytical tasks such as collecting, compiling, and analyzing data for various program documents, designing and maintaining spreadsheets in support of information tracking systems, and facilitating correspondence between the Bureau for Global Health and other bureaus and offices within the Agency. The roving Program Assistant ranks tasks in order of importance and impending deadlines and handles several tasks simultaneously. The individual must develop a working knowledge of USAID policies and guidelines as well as corporate practices and procedures. This position has potential for professional development and training. To perform this job successfully, an individual must be able to perform each essential duty listed below satisfactorily.

Responsibilities

Roving PA time will be split between administrative tasks (approximately 60%) and programmatic or technical tasks (approximately 40%), and will require onsite management oversight and guidance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Specific responsibilities may include:

• Facilitates correspondence between the GH Front Office or other GH Offices and Agency Bureaus and Independent Offices, ensuring that all documentation and correspondence meet deadlines, are complete, and are in compliance with USAID rules, regulations, and standards;
• Supports GH Senior Leadership with coordination of meeting requests, preparation and follow up;
• Supports technical and managerial meetings;
• Analyzes, organizes and formats technical information for use in briefings, presentations, publications and correspondence, ensuring consistency with USAID standards;
• Analyzes and edits program communications such as cables, memoranda, and letters that seek approval or request information relative to program matters;
• Collects and makes arrangements for distribution of material to the USAID missions, USAID/Washington offices, host country institutions, and cooperating agencies;
• Maintains and provides assistance with administrative, information, and correspondence tracking systems, and designs and maintains spreadsheets and databases to support these systems;
• Schedules meetings and events; support general logistics; maintain calendars, call lines, meeting setup;
• Document minutes/notes of regular meetings, as required;
• Ensures that schedules and deadlines are met;
• Maintains correspondence and program files.

Qualifications

• Bachelor’s degree in a related field and a minimum of 1 years of relevant experience, Associate degree in related filed and 3 years of relevant experience or equivalent combination of education and experience.
• Strong oral communications skills and the ability to read, analyze, and interpret general business communications;
• Strong written communications skills with a keen attention to grammatical detail;
• Strong organizational skills in order to keep track of multiple tasks and deadlines at a time;
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public is required;
• Ability to apply a common-sense understanding to carry out instructions furnished in written, oral, or diagram form;
• Excellent interpersonal skills;
• Proficiency in Microsoft suite of programs (e.g., Word, Excel, PowerPoint);
• Experience in executive administration and management procedures preferred; and
• US Citizenship or Permanent Residency and ability to obtain and maintain a Facility Access clearance.

Competencies/Performance Criterion

• Innovation: Employee takes initiative to propose new ideas/approaches and demonstrates ability to find new and better ways to accomplish work.
• Customer Service: Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands company products and services, maintains pleasant and professional image.
• Accountability: Takes ownership of work responsibilities and holds high standards. Keeps commitments and takes appropriate actions to ensure obligations are met. Pursues efficiency and effectiveness and adheres to Organization policies and procedures.
• Interpersonal Skills: Employee demonstrates ability to work in cooperation with others and communicate effectively with co-workers, supervisors, subordinates, clients, and other outside contacts.
• Continual Learning: Assesses and recognizes own strengths and weaknesses; pursues professional development that is aligned with organizational role, contribution, and goals. Proactively shares knowledge with others to foster learning across the Organization.