Junior Product Operations Manager

Gowago challenges the current process of car buying and strives to become the future way of getting a car. Our goal is to become the leader in online automotive retailing by providing the best and easiest customer experience. We believe in monthly payments, fair and transparent prices, and a hassle-free experience to find and drive your next car.

We are a team of 44 enthusiastic and talented people from different nationalities working together on the next generation of car ownership. As a user-first company, our office in Zürich, Switzerland, is always buzzing with discussions about what’s best for our customers, experiments we could run, and how to measure their impact.

We are looking for a passionate and talented Junior Product Operations Manager to help us improve and scale gowago.

Tasks

About You

As the Junior Product Operations Manager, you will play a pivotal role in the day-to-day management and enhancement of our CRM system (HubSpot). You actively investigate the process-related challenges faced by the Sales, Delivery and Customer Success teams and find sustainable solutions for a seamless operational experience. Working closely with the Product Operations Manager, you will contribute towards ensuring that Gowago is well-equipped to scale efficiently and maintain streamlined processes.

This is an ideal opportunity for a proactive, organised and analytical problem-solver eager to contribute to a face-paced and user-first company.

Responsibilities

• Day-to-day management and maintenance of the CRM system, including building customisations, and automations to increase efficiency of the Sales, Delivery and Customer Success functions
• Ensure that the CRM structure is aligned with the Product Roadmap
• Continuously improve the data quality process by collaborating with Product, Marketing, Sales and Finance team.
• Gather and assess new feature or improvement requests, aligning them with business goals and user requirements and help identify appropriate solutions.
• Support in resolving or escalating bug reports and technical issues in a timely manner, in close collaboration with the Product and Tech teams.
• Actively maintain and update operational documentation and guidelines.
• Organize regular training sessions with operational teams to familiarize them with new features and updates.

Requirements

The Must-Haves

• A first professional experience as a Junior Product Owner/ Manager or Operations Specialist or 1 to 2 years experience in Sales/Delivery Management/Customer Success
• Analytical mindset and detailed-oriented
• Excellent communication and problem-solving skills
• Self-motivated, flexible, and proactive
• Tech-savviness
• Proficient in English. German or French would be an asset

The Nice-to-Haves

• Experience working with CRM (e.g. HubSpot or Salesforce) or data management systems
• Experience in project management
• Experience in the automotive or financial sector
• An impeccable sense of humour

Benefits

What we offer

• The chance to shape the operations and process efficiency of gowago with your ideas from day one
• A passionate and dynamic team
• A space to grow your skills and plenty of opportunities to grow internally
• Participate in the future of a quickly growing startup that’s disrupting the personal mobility sector
• Flexible working – a mixture of office work and remote work

Gowago believes in rewarding success and working with outstanding people. We are seeking individuals that can make a difference. At gowago you will find a long-term career opportunity in a fast-growing startup.