Junior Process Innovation Consultant

Key Responsibilities:

• Interpret business strategy and determine innovative solutions supporting strategic implementation.
• Design and model tech solutions for complex processes through innovation and experience.
• Work with the innovation committee to conduct insights and design outputs to support their innovative ideas.
• Design, research, develop, analyse, and suggest new enhancements reducing workload.
• Engage with internal and external stakeholders to enhance innovative thinking around the company.
• A solid understanding of innovation and how it should be applied to business operations.
• Support the elicitation and documentation of detailed business process requirements.
• Utilise continuous improvement techniques, map business processes and conduct process analysis to examine end-to-end business processes to improve efficiency and operations.
• Gather and document requirements for an automation solution.
• Work daily on most of the tool such as StudioX – UI Path mainly, Big Data analytics, WEBI Reporting, Excel (Macros), .net, Tableau and Python is an add value.
• Document and maintain automation pipeline using Automation Hub.
• Design, build and test process automations per the Robotics Operation Center (ROC) standards and best practices.
• Resolve issues that arise in the daily running of processes and provide timely responses and solutions.
• Create and document test procedures and scenarios for the pre-UAT phases and support business teams during the UAT and roll-out phases.
• Create and document test cases for negative scenarios to document workflow behaviour when specific systems malfunction, as well as performance scenarios, to stress test systems behaviour.
• Provide maintenance to production workflows by ensuring second-level support for workflow incidents; investigate reported errors, agree on error severity and propose resolution.
• Configure enhancements/change requests to already automated processes.
• Partner with the Robotics Operations Center (ROC) and the growing Citizen Developer community on ideas, projects, and other automation opportunities.
• Primary focus in Robotics and Process Automation
• Designing and developing automation workflows using UI Path platform: Responsible for designing and building automation solutions using UI Path’s suite of tools.
• Coding and scripting: Write and maintain scripts or code to implement automation logic.
• Process documentation and analysis: To document detailed process definitions, including inputs, outputs, and system dependencies.
• Testing and debugging: To conduct thorough testing of automation workflows to ensure accurate and reliable execution.
• Deployment and maintenance: Responsible for deploying automation solutions into production environments.
• Collaboration and communication: To collaborate with business analysts, stakeholders, and end-users to gather requirements, understand process nuances, and ensure the successful implementation of automation solutions.
• Continuous improvement and learning: To stay updated with the latest UI Path features, best practices, and industry trends.
• Troubleshooting and support: To provide technical support and troubleshooting assistance to resolve issues related to automation processes.

Qualifications and experience:

• Requires a bachelor’s in technology/engineering or a related field minimum 2 to 4 years of experience producing solution designs for transformation projects, and delivering integrated solutions across multiple technologies, or other related experience.
• Minimum of one year and above experience developing automations in UiPath StudioX and Automation Hub.
• Willing to complete the Citizen Developer training program, Botathon, and achieve certification (if not already certified in UiPath).
• Experience with Immigration is a strong plus.
• Experience in analysis of business process and workflow or process improvement recommendations.
• Solid project management and communication skills, both verbal and written.
• Experience as a business analytics is a strong plus.
• A good team player that collaborates well in cross-functional teams.
• Ability to both understand a business process from a workflow diagram and conceptualize it as an automated solution.
• A good understanding of business processes is desired.
• Technical experience in developing and testing software on a Windows platform and adhering to a structured and documented methodology.
• Experience developing and implementing automated RPA processes as a certified developer.
• Working knowledge of data management tools.
• Solid analytical, problem-solving, and negotiation skills, coupled with a logical, disciplined, and structured approach to documentation and procedures.
• Ability to solve problems including multiple priorities and research conflicting or inaccurate data.

FRAGOMEN IN THE MIDDLE EAST:

Within the Middle East region we have offices in United Arab Emirates, Qatar and Saudi Arabia with an overall headcount of 200 employees. Across all the offices, there is a positive and collaborative working environment, with our immigration professionals partnering with our clients to help them manage their regional or global immigration programmes. Based in Dubai, you will work closely with the Managing Partner for MEA, who is also located there.

Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, and disability.