Jr. Account Manager, Handmade

DESCRIPTION

We are seeking customer obsessed Jr. Account Manager who demonstrates good judgment, excellent communication skills, and has a strong bias for action. The role will primarily support the DE and UK marketplaces.

Key job responsibilities

• 1:1 seller outreach to aid in resolving issues, listing products, addressing concerns and questions, or make suggestions for business growth.
• Prep and build research files for AMs
• Assist with creation and production of webinars and other educational opportunities
• Work with other teams within Amazon to resolve seller issues
• Identify gaps to improve the seller experience.
• Escalate roadblocks or challenges to leadership.

A day in the life

As a Jr. Account Manager, you will aid in accelerating sales growth through expanded selection and program adoption on the platform and improving retention for Handmade Sellers.

About The Team

Amazon Handmade’s vision is to become the world’s leading destination for handcrafted goods. Through Amazon Handmade, customers are able to purchase a wide variety of handmade, handcrafted, hand-altered, and upcycled products from Makers all over the world.

Basic Qualifications

• Strong attention to detail and excellent problem-solving skills
• Proven ability to communicate clearly and concisely with sellers and stakeholder teams; written, verbal, and interpersonal skills
• Excellent English and German speaking and writing skills
• Proven track record of sound decision making
• Effectively manage multiple priorities in a fast-paced and ambiguous environment
• Minimum of 6-months experience as a SPS associate, with In-depth knowledge of the Handmade program and the various differences with standard 3P listing requirements

Preferred Qualifications

• 6 months+ of account management experience
• Medium to high proficiency in MS Excel
• Have knowledge of Amazon programs: FBA, Brand Registry, Advertising – Sponsored Products, Lightning Deals, Coupons, etc.
• Bachelor’s degree

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

m/w/d

Company – Amazon Deutschland Servcs GmbH

Job ID: A2150971