ITSM, Service Desk senior specialist

Education: Master Degree in Information Systems, Computer Science or a related technical field;

Certificates: “ITIL v3 Foundation” or “ITIL 4 Foundation” and/or “COBIT 5 Foundation”;

Not less than 3-years of experience in User Support Services and one of the Systems listed below:

Enterprise Service Desk System (BMC Remedy Serivce Desk, HP OpenView, Jira Service Management, etc.);

Hardware Inspector;

1S;

Receiving and handling of requests (not less than 1500 requests per month).

Working experience with Incident Management/Problem Management;

Deep knowledge of information technologies, computer and office equipment, software;

Advanced Microsoft Office User;

Regulatory document development;

Knowledge of the IT Services management model based on ITSM methodology in accordance with ITIL and COBIT recommendation;

Language skills: English at Upper-Intermediate level.