IT Systems Administration

Position Overview

This position offers a unique opportunity to assume an important role at an award-winning international development charity, shaping and improving IT services throughout the organisation. Working closely with the national IT Officer based in Fort Dauphin, Madagascar, you will be responsible for overseeing all aspects of IT, with a particular focus on cybersecurity.

The ideal candidate will be flexible and able to come up with innovative, out-of-the-box solutions to problems. As our main office is located in Madagascar, access to IT equipment and other supplies is limited, often with a long lead time between purchasing and receiving goods. As a small charity, our budget for IT is limited, and the internet connectivity of our Fort Dauphin office also.

This is a remote working position, with flexible hours estimated at 6 hours per week, but this may vary according to the needs of the organisation and availability of the individual. Due to the nature of Systems Administrator roles, during critical periods or emergency situations, the role may require additional flexibility.

About the organisation

SEED Madagascar is a British Charity working in partnership with communities in the south east of Madagascar. We integrate high quality community health, rural livelihoods, education infrastructure and conservation programmes to support long term, sustainable change and add to international best practice through research and publication across all of our programmatic areas.

Title: IT Systems Administrator
Reporting to: ITConsultant
Location: Fort Dauphin, Anosy Region, Madagascar
Commitment: 24 months – extendable
Salary: Voluntary, unsalaried, contribution to living expenses and insurance Job type: Office based

Responsibilities:

• Monitor the health and performance of SEED’s internal office network in Fort Dauphin

• Assist with network upgrades and improvements to the SEED office

• Support administration of Google Workspace including regular monitoring and assessing

  security alerts

• Monitor and carry out maintenance and system updates on SEED’s website

• Responsible for organisational cyber security

• Provide advice for remote working staff on safe computer usage

• Incident response in the event of a cybersecurity incident

• Advise the national IT Officer working on day-to-day IT support tasks

• Provide purchasing advice on IT equipment and software

• Guide overall IT strategy across the organisation

• Research and stay abreast of current developments in cyber security

Required Skills & Experience/Person Specification

• 3-5+ years experience working as a sysadmin for an SME or medium sized NGO

• Strong knowledge of systems and networking software, hardware, and networking protocols

• Training in cyber security and a working knowledge of current threats (certification desirable)

• Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery

• Resourcefulness and problem-solving aptitude

• Excellent communication skills

• Experience with scripting and automation tools

• BSc/Ba in Information Technology, Computer Science or a related discipline; professional

  certification (e.g. Microsoft Certified Systems Administrator (MCSA)) is a plus

• Be able to communicate verbally to encompass the range of cultures you will be working

  with

• Ideally have previous experience living, working or travelling in a developing country, though

  is not essential

• Be fluent in English. A working knowledge of French is desirable but not essential

• Be capable and comfortable adapting to life in a least developed country with sometimes

  basic living conditions

• Be able to work and socialise within a small group of people and to be respectful and take

  personal responsibility for maintaining a good reputation for the NGO in the community

• Be able to adjust to life in another culture and a foreign language and be able to work at all

  times with cultural sensitivity

• Demonstrate the ability, social skills and confidence to give clear guidance and support to

  other members of the team in respect of the philosophy and procedures of SEED in order to protect both their safety and the reputation of the NGO.

  Practicalities

  The successful candidate will be able to financially support themselves for the full duration of this post and will have their own laptop computer (non-tablet).