IT Support Specialist

For Iraq-ErbilThe ideal candidate should provide technical assistance to our staff, ensure optimal use of our hardware and software technologies, enhance system performance, secure data, and advice on IT equipment upgrades. To ensure success as an IT support specialist, you should possess extensive experience in providing information technology support in a fast-paced environment. The top-notch IT support specialist contributes to increased productivity by ensuring that company IT systems run efficiently.Main TasksConsulting with IT managers and other departments as requiredProviding IT assistance to staff and customersTraining end-users on hardware functionality and software programsResolving logged errors in a timely mannerMonitoring hardware, software, and system performance metricsUpdating computer software, upgrading hardware and systemsMaintaining databases and ensuring system securityDocumenting processes and performing diagnostic testsKeeping track of technological… advancements and trends in IT supportQualifications & CompetenciesBachelor s degree in computer science, information technology, or relevant discipline3-5 experience as an IT support specialist.Exceptional ability to provide technical support and resolve queries.In-depth knowledge of computer hardware, software, and networks.Ability to determine IT needs and train end-users.Proficiency in IT helpdesk software such as OSTicket, etc.Experience in documenting processes and monitoring performance metricsAdvanced knowledge of database maintenance and system securityAbility to keep up with technical developments and IT support trends.Exceptional interpersonal and communication skillsBilingual (Arabic & English