IT Support Lead

Worley is seeking qualified, knowledgeable, experienced, punctual, accountable, team-oriented people to join us in constructing one of the largest underground operations in the world, right here in Mongolia. This role will require you to work in a remote location in UB. We have a world class team of both Mongolian National and International Expats from whom you will be able learn and who will aid in advancing your career. Please note that it is a requirement of this role that the successful candidate is a Mongolian Citizen.

Responsibilites

• Manage and closeout IT Incident Management on a day to day basis with the user of FreshDesk and ServiceDesk
• Manage the availability, roster and performance of the IT Support engineers assigned to UB and site offices
• Be the first escalation point for the IT Support engineers in the UB office and on site.
• Be the account manager for the existing IT Service Support Contract
• Assist in IT problem solving and major incident management with the Project Support Services Manager
• Run the weekly IT Team meeting to track issues
• Working on small projects for Project Support Services Group with focus on IT service improvement
• Help coordinate and manage projects from inception to completion
• Coordinate project management activities, resources, equipment and information
• Liaise with stakeholders to identify and define requirements, scope and objectives
• Monitor and record project progress and handle any issues that arise
• Act as the point of contact and communicate project status to all stakeholders
• Create and maintain comprehensive project documentation, plans and reports
• Help problem solve issues and suggest ways to improve the project deliverables
• Schedule meetings, phone calls, site visits where required
• Take minutes for critical meetings/ record action
• Assist Project Support Services Manager in general tasks applicable to the Support Services Group
• Update, delegate and close out tasks through the Freshdesk application

Qualifications

• Understanding of overall EPCM project phases, management and specific requirements to job/work related areas.
• Understanding and follow the Employer & Client policies and procedures.
• Understanding and follow job specific policies, procedures, regulation and guidelines.
• Assess project risks and understand associated contingencies related to the Employee’s work areas.
• Relevant Trade, Advanced Diploma, Bachelor Degree or Equivalent;
• Must have experiences of working on similar roles, +3 years relevant experience.
• Good oral and written English knowledge.

Please note that: Current Employees of Oyu Tolgoi LLC and subcontract companies currently working at Oyu Tolgoi mine must notify their employer of their application prior to progressing to the interview stage.

What we offer you

Providing an agile culture and challenging work opportunities results in a positive work environment. Our people enjoy competitive compensation packages and a fun, personal, collaborative and safe working environment. We value equal employment opportunity and are committed to promoting fairness, equality and diversity.

Our policy is to conduct background checks for all candidates who accept an offer of employment with us.

If you have the passion and talent to keep up, it’s time to test the limits of what you can become. Find your future with Worley.

Company

Worley

Primary Location

MNG-OMN-Oyu Tolgoi

Job

Commissioning

Schedule

Full-time

Employment Type

Employee

Job Level

Experienced

Job Posting

Aug 9, 2022

Unposting Date

Aug 24, 2022

Reporting Manager Title

Mehmet Caglar