IT Support Consultant

  • Contractor
  • Amman Jordan
  • TBD USD / Year
  • International Labour Organization profile




  • Job applications may no longer being accepted for this opportunity.


International Labour Organization

Purpose & Objectives

The main objective of this assignment is to provide IT support for POS projects including managing and updating the GTS and the E-Counselling platform.

Scope of Work

The tasks under this initiative will be centered around the following outputs:

  1. Periodical coordinating meetings with the project staff to ensure that project activities and specific milestones are supported at the e-counselling system.
  2. Processing of data and creation of a project-specific database based on the flows of job seeker registration.
  3. Periodical update of the database and creation of working-form sub-bases for the project implementation needs.
  4. Process data and create/maintain the project-specific database based on different databases, including the job seeker profile database, services users’ database, and data obtained by the ESC team from other partners related to the project’s participants; the task includes data anonymization, database matching and merging, and monthly updates to the database.
  5. Support the project-related processes, such as management of training invitations, and information flows between project-related teams
  6. Design/support/maintain the online interface (e-counselling) for the project allowing different project-related teams to connect and enter/access information for project-related needs in a timely manner. The task requires also developing a user manual and troubleshooting for users during the duration of the project.
  7. Support project staff on other tasks related to IT glitches in the system, as well as other IT tasks related to job seekers’ acquisition of socio-emotional skills to support higher employability, as deemed fit by the direct supervisor.
  8. Support in the delivery and implementation of events and activities
  9. Support updating the content of the E-Counselling system regularly.
  10. Design/support/maintain the GTS (Graduation Tracking System), the GTS will be adapted and developed based on NAF (National Aid Fund) needs.
  11. Supervise any further developments for GTS system which is developed by an IT company.
  12. Prepare and submit a monthly progress report to document achievements in the above mentioned areas; and support entering the monthly Data on the e- counselling system.

Deliverables

  • Compile and disseminate monthly reports from the e-counselling platform for each employment and career guidance officer.
  • Compile and disseminate monthly reports for each employment and career guidance officer from the GTS system related to NAF and UNHCR beneficiaries.
  • Analyse the data received form NAF and UNHCR, and export the final data on the GTS system.
  • Develop a new service on the e-counselling platform based on the needs of the POS projects.
  • Prepare and submit monthly, quarterly and annual reports based on the donors requirement for POS projects.
  • Prepare and submit monthly progress report on the development of the GTS and E-counselling platform with proposed IT development companies.

Reporting

The IT Support Consultant reports directly to the ILO Programme of Support. National Project Officer and over all supervision by the Chief Technical Advisor.

Duration & Indicative Work Programme

The consultancy is planned to start on October 2022 and is expected to be completed no later than December 31th 2022.

Deliverables # 1:

  • Monthly report from the e-counselling platform for each employment and career guidance officer.
  • Monthly report for each employment and career guidance officer from the GTS system related to NAF and UNHCR beneficiaries.
  • Analysis and export the data received form NAF and UNHCR, on the GTS system.
  • Develop a new service on the e-counselling platform based on the needs of the POS projects.
  • Monthly report based on the donors requirement for POS projects.
  • Monthly progress report on the development of the GTS and E-counselling platform with proposed IT development companies.

Due Date : 30 Oct 2022

Number of Working days = 22 Working Days

Deliverables # 2:

  • Monthly report from the e-counselling platform for each employment and career guidance officer.
  • Monthly report for each employment and career guidance officer from the GTS system related to NAF and UNHCR beneficiaries.
  • Analysis and export the data received form NAF and UNHCR, on the GTS system.
  • Develop a new service on the e-counselling platform based on the needs of the POS projects.
  • Monthly report based on the donors requirement for POS projects.
  • Monthly progress report on the development of the GTS and E-counselling platform with proposed IT development companies.

Due Date : 30 NOV 2022

Number of Working days = 22 Working Days

Deliverables # 3:

Monthly report from the e-counselling platform for each employment and career guidance officer.

  • Monthly report for each employment and career guidance officer from the GTS system related to NAF and UNHCR beneficiaries.
  • Analysis and export the data received form NAF and UNHCR, on the GTS system.
  • Develop a new service on the e-counselling platform based on the needs of the POS projects.
  • Monthly report based on the donors requirement for POS projects.
  • Monthly progress report on the development of the GTS and E-counselling platform with proposed IT development companies.

Due Date : 31 DEC 2022

Number of Working days = 21 Working Days

Total Working Days = 65 WD

The schedule is estimated based on 5-working days per week (Sunday-Thursday)

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How to apply

Application Process

The implementing partner must send an email to [email protected] The email shall include :

  1. Technical proposal
  2. Proposed work plan
  3. Up-to-date resumes
  4. Detailed Financial offer

The deadline for receiving applications is 5/10/2022 COB

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