IT Project Officer

International Alert is a growing global peacebuilding organisation with a new 5-year strategy. Robust business systems and IT infrastructure are at the core of our ability to achieve our ambitions.

This is an exciting opportunity for an experienced IT Project Officer to provide support and coordinate IT projects and support the IT Team on administering the helpdesk. The post holder will be supporting across International Alert, One of the world’s largest and most respected peacebuilding organisations with a 30-year track record.

​Reporting to the Head of IT, you will ensure International Alert has a robust business systems and IT infrastructure including Cyber Security. working closely with the Head of IT to deliver IT projects and tasks in a timely manner. The post-holder will ensure that projects are adequately planned, resourced and supporting the team in delivering to high standards, on time and within set budget.

The IT Project Officer will have the responsibility for supporting Alert’s business systems such as SharePoint, PROMPT, PeopleHR, Sales Force and Dynamic 365. It will require cross working across the organisation in London and overseas offices. As the post-holder, you must ensure that statutory, policy and good practice developments are reflected in robust systems and procedures and will take responsibility for highlighting gaps and recommending improvements.

​Working closely with the IT Assistant, you will administer the IT helpdesk and ensure the timely and accurate resolution of all work orders submitted to the helpdesk by staff based in London and overseas location and to escalate any issues to the Head of IT as and when required. The IT Project Officer provides a point of contact (in person, by telephone, by e-mail or via the IT Helpdesk system). This includes installing, diagnosing, repairing, maintaining and upgrading all PC hardware and equipment to ensure optimal performance.

This is a great opportunity to work in a dynamic organisation that endeavours to bring peace around the world.

Role duties and responsibilities:

IT Projects Coordinator (60%)

• The post-holder will be expected to undertake a wide variety of tasks in assisting with planning the delivery of current and new projects including collating requirements from across the organisation, communicating with and updating appropriate stakeholders, recording and updating data relating to project status and progress on electronic systems, contribute to discussions as appropriate, and providing reports as required.

IT and Helpdesk Management (20%)

• Oversee the IT helpdesk and ensuring all incoming tickets are properly identified and successful completion of ticket within the allotted Service Level Agreement (SLA).
• Escalating ticket to the Head of IT as and when required.
• Documenting work order resolution steps; ensuring the helpdesk system is up-to-date with software updates and functioning properly.
• Liaising with the Head of IT on work orders that require third-party assistance and/or intervention or the procurement of software/equipment.

Maintenance and Administration of Key ICT systems 20%

• Providing user orientation and training via telephone and email
• Where required, administer and resolve issues with associated end-user workstation networking software products.
• Perform on-site analysis, diagnosis, and resolution of complex desktop and laptop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
• Collaborate with IT Assistant to ensure efficient operation of the company’s desktop computing environment.
• Write technical specifications for purchase of PCs, desktop hardware and related products.

​Please note that these are just some of the requirements for this role. For the full job description, please click here.