IT Portfolio/Business Analyst B2C Turkey

If you want to become part of a dynamic and multidisciplinary digital team delivering innovative and essential IT capabilities for growing Shell Mobility business, then this role is for you. This role will give you the opportunity to grow professionally, learn and experience with cutting-edge technologies, work directly with Shell Mobility business and contribute to the bottom line of Shell by enabling customer value propositions that B2C customers of Shell need. Our customers are sophisticated and looking for integrated offers. IT is a dynamic and multidisciplinary team that meets the business to solve the most complex challenges, partners to digitally transform the business and bring value to both the consumer and business through technology.

Key Responsibilities:

• Technical Analyst reporting to IT B2C Portfolio Manager will primarily work in areas of Site Automation Systems for both Fuel and Shop (incl. Loyalty & Payment), Legal and Fiscal regulation requirements, Web applications and as well as integration projects in globallly or locally.
• Responsibility will include working on demand from all businesses and functions, that is not directly linked to the areas above as assigned by the IT B2C Portfolio Manager
• IT Business Analyst is responsible for identifying and defining the business needs of their clients and stakeholders, and map them to technical requirements and in some cases design the technical solution to meet business needs or resolve business problems.
• Able to link technical solution & design with business strategy when working with business partners
• Has knowledge of how competitors are using IT solutions to gain competitive edge, applies that knowledge to projects
• Leading stakeholder management activities. Creates opportunities to make the stakeholder feel valued and develop trust
• Leading vendor management activities and closely works with vendors to ensure solution delivery within planned timelines

What we need from you:

• Broad and extensive knowledge, often in own specialized field, to provide interpretive, advisory or facilitating services for the use of others to achieve results
• Participates in team effort to create new best practice material based on identified gaps. Serves as a Subject Matter Expert for specific tools, techniques, or business areas
• Drive for continuous improvement in IT solutions provided to business to maximize value to business
• Execute IT analysis work on project, enhancements, RFPs and operational support model items. This would include Technical Analysis, Business Requirements Definition, Technical Requirements Definition, Solution Design, Functional Specification & Acceptance Criteria, Acceptance Test Plan & Management and Support Model Documentation aligned with relevant stakeholders
• Designs and manages tests of new/updated processes. Works with Test Manager for selection/creation of relevant scenarios for testing and ensures that tests reflect realistic operational business conditions
• Facilitates change management communication to the user community on future IT solution changes. Ensures that tests and results are documented, reported to stakeholders and are available for specification of user instructions
• Implement and document new applications and application upgrade
• Maintain in-depth knowledge of the business, processes, applications, information and data
• Act as a functional expert for IT solutions in business processes
• Capture and analyze Business process and technical requirements in project, enhancements and operational items
• Support Run & Maintenance operations during Hypercare period in security, incident/problem management, change management and other run and maintain activities as a Functional and Business process expert
• Champion global streamlined enterprise business processes and information standardization, as well as all IT procedures and policies
• Operate as part of global or local project teams, within the application portfolio

Skills & Requirements

• Bachelor´s degree in engineering and/or computer science or an equivalent technical education.
• Web Applications, Mobile solutions and Fintech applications knowledge and experience are required
• Business Analysis skills and Business Analysis Techniques in business operations and processes
• Knowledge and experience in Business Process Improvement Techniques and Information Capture Techniques, Test Management Techniques, Progress Reporting
• Proven analytical and problem-solving skills, experience at Business Process analysis
• Works in structured manner and excels in project-based environment
• Strong communication/influencing/negotiation/presentation/facilitation skills at all levels of the Business, IT hierarchy and 3rd party service providers
• Must have strong analytical aptitude and be able to analyze complex problems/requirements and be able to define functionally advanced IT solutions
• Understanding of application architectural structure, its alignment to business processes and application landscape and its relation & fit to other connected application/infrastructure portfolios
• Ability to champion continuous improvement changes and addresses any issues that might prevent those changes from being successful
• Business Analysis or equivalent Certification is a plus
• Able to deliver under time pressure and deliver on strict deadlines
• Ability to work independent
• Good Business English, Turkish written and oral