IT Operations Associate SC6 Damascus

DEADLINE FOR APPLICATIONS

All applications should be received no later than Wednesday 13 April 2022

CONTRACT TYPE & DURATION

Eligibility:** Syrian Nationals or Syrian/Palestinian Nationals or candidates who have a work permit and residency in Syria.

Type of Contract: Service Contract (Sc6)

Contract Duration : 12 Months

Multiple Duty Stations:** Damascus

No of required employees : 1

ABOUT WFP

The United Nations World Food Program is the world’s largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.
In Syria, WFP provides food assistance to more than 4.6 million people each month. This includes families who require emergency assistance when affected by conflict and displacement and also those who need help to improve their nutrition and food security. WFP supports children across Syria with healthy meals and snacks at school, mothers with nutritious diets, and families and communities with sustainable livelihood projects.

ORGANIZATIONAL CONTEXT

The IT Operations Associate will work in the IT Unit and will provide technical support and advice to other units of WFP. The incumbent is expected to demonstrate responsibility and initiative to respond independently to queries with only general guidance. There is a requirement to use judgment in dealing with unforeseen problems daily.

This post is based in Damascus and reporting line to the Senior IT Operations Associate.

JOB PURPOSE

To coordinate and guide Information Technology maintenance and support activities to enable the effective delivery of IT services in line with WFP’s strategy.
Organizational

KEY ACCOUNTABILITIES (not all-inclusive)

Within delegated authority, the IT Operations Associate will be responsible for the following duties:

1. Support the operation and maintenance of the VSAT systems and the Fortigate firewall systems in WFP offices across the country.
2. Actively participate in the design and implementation of the new high availability server system.
3. Implement and test new hardware for improving and upgrading system
   performance: install any technology upgrades as required
4. Carry out system and hardware maintenance tasks, such as running specialised network monitoring and system protection, to ensure technology is running effectively.
5. Monitor technology reliability, identify user needs, analyse data and produce accurate reports in order to recommend IT solutions to support informative decision-making.
6. Resolve queries independently, escalating if required, to ensure that standard IT
   questions are answered and accurate information is provided to staff.
7. Provide standard technical training to end users of commonly used technology and systems, in order to assist WFP staff in conducting their work.
8. Support the co-ordination of new application implementation in order to provide
   WFP staff with the tools they need to perform effectively.
9. Implement improvements to methods and processes within the IT division in order to support the continuous improvement of IT services provided.
10. Coordinate installation and maintenance of telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.
11. Coordinate a team of IT staff to ensure individual and team objectives are met in compliance with all relevant regulations and policies.
12. Draft standard material such as end-user, guideline and technical documentation to ensure staff have access to required information about IT services and products.
13. Follow set emergency response processes and procedures as required to provide
    support in enabling emergency food assistance needs to be met.

STANDARD MINIMUM QUALIFICATIONS

Education: Completion of secondary school education. A post-secondary certificate in the related functional area.

Experience: Five years of relevant experiences in IT Infrastructures, IT Support, Telecommunication.

Language: Fluency (level C) in in oral and written communication in Arabic and in English.

KNOWLEDGE AND SKILLS

Good hands-on experience in computer networks and infrastructure.
• Good experience in Microsoft Windows systems
• Technical expertise in Server Hardware and Virtualization
• Good understanding of ITIL v4 framework.