Oxfam GB
Job Purpose
To provide provision of quality IT support services to all operations in related offices, including emergency response programmes, resilience and development programmes. The role of the Service Desk Analyst is to support of Oxfam’s MENA regional IT processes and procedures through ways of working, training, and ongoing communication and collaboration with MENA regional IT Manager, Program Managers, Business support manager, Country Management Team, Programme, and Support staff. This role provides IT support for Oxfam’s “One Program” approach including humanitarian, development, and campaign & advocacy. One of the primary objectives of this post is to build capacity and capability through effective mentoring of the IT and non IT staff, including communication and training to partner organisations staff.