Muzun for Humanitarian and Development
About MUZUN:
Muzun for Humanitarian & Development (MHD) is a civil society and Non-profit organization registered in Turkey, Gaziantep since 2015.
The NGO was founded by professional humanitarian workers engaged in the Syria response. We come from the communities affected by the conflict. We have set up this organization in order to support fellow Syrians with relief and non-relief assistance to maintain their under-pressured resilience and help them cope with the challenging conflict environment. In our work we focus on the most vulnerable including persons with special needs, children and women. As a grassroots organization, our work is community-led and therefore owned and sustainable. We have presence across Syria. MHD operates in Syria’s Northwest.
- MISSION:
Providing humanitarian and developmental services and assistance to the most vulnerable communities of displaced people and residents inside Syria and neighboring countries, men, women, and children to reach a Syrian civil society capable of facing the circumstances and involving them in the decision-making process and influence in its.
- VISION: Helping the vulnerable and those affected by the conflict without distinguishing between them by the political, religious, and ethnic affiliations, securing opportunities to live in dignity and safety, and alleviating their suffering
About this position:
The IT Officer is the primary point of contact for staff experiencing IT system and application issues. In this role, they will address problems, document and monitor user requests, and ensure satisfaction through proactive communication and prompt follow-up.
Key Responsibilities
- Provide comprehensive network support, including software installation and assistance.
- Manage and maintain network-related malfunctions, fix technical and programming problems facing employees, and install necessary crisis programs.
- Maintain various IT devices, including printers, wireless access points, switches, and routers.
- Perform regular installation and updates of Windows, software, and antivirus.
- Manage cloud IT, ensuring accurate records are kept of all assets.
- Maintain and optimize constrained user environments based on network policies.
- Document, track, and follow up on all IT issues, including cybersecurity incidents, malfunctions, and equipment changes.
- Troubleshoot, track, and follow up on incidents until their conclusion.
- Conduct training sessions for employees on newly deployed technologies.
- Ensure strict compliance with IT and cybersecurity policies and processes. Support and apply all PSEA (Protection from Sexual Exploitation and Abuse) principles and demonstrate a high commitment to reporting any SEA actions.
Please note that the key responsibilities mentioned above are just examples. Additional responsibilities may be assigned to the role in the future, based on the department’s organizational structure.
Qualification
- University degree in information technology or a related field.
- Strong knowledge of Microsoft Active Directory.
- Experience in IT (1-2 years) with I/NGOs.
- English language upper intermediate, Arabic is a must
- Ability function at a high capacity within a collaborative organizational structure.
- Maintain high confidentiality
An IT Officer should be proficient in a variety of software programs to effectively carry out their responsibilities.
- Operating Systems:
- Windows 10
- Windows 11
- Programming and Scripting:
- Python
- Java
- Database Management:
- MySQL
- Oracle
- Microsoft SQL Server
- Cloud Computing:
- One drive
- Goole Drive
- Team App
- Microsoft Azure
- Google Cloud Platform (GCP)
- Security Tools:
- Wireshark
- Metasploit
- Kaspersky
- Collaboration Tools:
- Microsoft Teams
- Zoom
- Google meet
- Team viewer
- Web Development:
- HTML
- JavaScript
- Office Software:
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Google Workspace (Docs, Sheets, Slides)
Core competencies:
- Effective communication
- work as one team
- Planning, organization and accountability
- Stakeholder orientation
- Commitment to continuous learning and technology awareness
How to apply
Interested?
Interested applicants can apply for this position by sending a CV and one page cover letter both must be in English to [email protected] stating in the subject line (IT Officer) noting that applications without a subject line will not be considered.
Application deadline is 18 December 2023
We encourage female applicants to apply for this position.
Candidates will only be considered if they possess valid legal documents, in accordance with the national quota requirements.
Adherence to Anti-Harassment, PSEAH, and Child Safeguarding Policies:
MUZUN strongly condemns all forms of Sexual Exploitation, Abuse, and Harassment (SEAH) as well as child abuse. The organization is deeply committed to ensuring the safety of beneficiaries, particularly children, in all its operations. MUZUN is dedicated to creating a secure environment for children and maintains a strict zero-tolerance policy against any form of child abuse and exploitation. MUZUN employees and affiliated individuals are expressly prohibited from participating in any discriminatory, harassing, or abusive behavior (including physical, sexual, or verbal abuse), intimidation, exploitation, or any other actions that infringe upon the rights of others, both within and outside of MUZUN.
The CCCM -Project Manager – has the obligation to complete all mandatory trainings related to the Code of Conduct and the PSEA policy and report any safeguarding concern such as breaches of organization policies or codes of conduct according to Muzun procedures.
MUZUN is committed to gender equity and to have a balanced and diverse workforce.
MUZUN strongly encourages qualified women, persons with disabilities, and persons from under-represented groups to apply for the position.
We value all applicants; however, only those who are shortlisted will be contacted for interviews.
The process of shortlisting and conducting interviews may take place before the application deadline.