IT Officer

Background

Diversity, Equity and Inclusion are core principles at UNDP: we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

1- Office/Unit/Project Description

The United Nations Development Programme (UNDP) actively supports Jordan in achieving sustainable development, leading to transformative change and tangible improvements in people’s lives. This is achieved through the design and implementation of policies and programs that address the country’s development challenges. UNDP emphasizes considerations such as Gender Equality, Private Sector Engagement, Environmental Sustainability, and Innovation, aligning local development solutions with the 2030 Agenda.

Collaborating with the European Union, UNDP aims to enhance the socio-economic well-being of vulnerable refugees and host populations in Jordan, reducing relative inequalities. This collaboration focuses on effective funding planning, coordination, and management, strengthening institutional capacities at the Ministry of Planning and International Cooperation (MoPIC) to manage Humanitarian, Development, and Syria Crisis Response (HD&SCR) efficiently. The “Project” seeks to align funding management with national priorities, international commitments, and responses to the Syrian crisis, accelerating Jordan’s progress toward human and sustainable development.

The objective will be achieved through (1) Supporting strengthening human, institutional, digital, and technical capacities for HD&SCR funding coordination and management within MoPIC, targeting, namely, Foreign Funding Unit and Humanitarian Relief Coordination Unit. Support will also be extended to MoPIC related departments and sections, including the Aid Coordination Section (ACS) (2) Enhancing alignment of aid with national priorities and international commitments through dialogue, empirical data, and research (3) Strengthening partnerships, communication, and ODA diplomacy.

Additionally, in acknowledgment of the challenges posed by the Syrian crisis, Jordan has been significantly affected, with an unprecedented influx of refugees straining resources and infrastructure. Since 2016, the Government of Jordan has actively responded through the “Jordan Response Plan for the Syria Crisis” (JRP), a rolling plan consolidating efforts to respond and mitigate the crisis’s impact. The Jordan Response Information System for the Syria Crisis (JORISS) serves as the primary online platform for stakeholders, facilitating the submission, tracking, monitoring, and reporting of JRP-related projects.

The “EMFF” will develop mechanisms for monitoring, evaluation, and reporting of results. The trajectory of the “Project” is envisaged to reconcile new and existing digital tools, along with any third-party interventions that support aid monitoring and funding management at MoPIC; through assessments, upgrading and alignment as needed to construct a wider, unified, and integrated data system leading to improved policy and programme design and delivery, while at the same time enhancing accountability, advancing transparency, and results management.

In the modern landscape of humanitarian and development assistance, Information Technology (IT) plays a crucial role in enhancing efficiency, effectiveness, and transparency.

The “Project” shall support digital transformation including identifying and strengthening capacities and bridging systems’ gaps through providing necessary equipment, hardware, software, digital tools and platforms that enhance efficiency and effectiveness in HD&SCR settings.

• Scope of Work

The IT officer/ System Developer will work mainly with the Humanitarian Relief Coordination Unit (HRCU). He/she will support the Jordan Response Plan ,with responsibility gradually growing to serve the implementation and deployment of other systems), and will be responsible for supporting the design and development of the front-end and back-end systems including platform and web applications.

System Design And Development

The successful candidate will have the following specific responsibilities:

• Participate in the design and development of the front-end and back-end systems for JORISS 2.0.
• Contribute to the creation of platform and web applications to support humanitarian relief coordination activities.
• Collaborate with stakeholders to gather requirements and ensure the developed systems meet the needs of the Humanitarian Relief Coordination Unit.

Front-end And Back-end Development

• Develop responsive and user-friendly interfaces for web applications.
• Implement design mockups into functional user interfaces.
• Ensure cross-browser compatibility and optimize application performance.
• Build robust and scalable server-side logic.
• Design and implement database structures to support the applications.
• Develop APIs and integrate with external systems as needed.

Integration And Deployment

• Manage the deployment of developed systems and applications.
• Integrate third-party services and APIs as required.
• Ensure the security and stability of deployed systems.

Collaboration And Documentation

• Collaborate with cross-functional teams, including project managers, designers, and other developers.
• Document code, processes, and configurations to facilitate maintenance and future development.

Continuous Improvement

• Stay updated on emerging technologies and industry best practices.
• Propose and implement improvements to existing systems.

Analytical Reporting And Performance Evaluation

• Analyze usage data and user feedback to identify areas for improvement in system design and functionality.
• Generate regular reports on system performance metrics, including uptime, response times, and user engagement.
• Provide insights and recommendations for enhancing user experience and maximizing system efficiency based on analytical findings.

Any other activity required by the supervisor related to the post.

• Institutional Arrangement

The IT Officer will work under the guidance of the Governance and Peace Pillar Team Leader and in collaboration with the Project’s Team at UNDP and the Ministry of Planning and International Cooperation.

Competencies

Core

Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline

Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements

Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback

Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible

Act with Determination: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident

Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships

Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination

Cross-functional & Technical competencies

Thematic Area Name Definition

Information Management & Technology Applications Management Ability to set-up, develop, support, and maintain applications. Expertise in Oracle Cloud, ServiceNow, SalesForce.com and Microsoft technology and assets.

Business Development Collective Intelligence Design Abilityto bringing together di?erse groups of people, data, information or ideas, and technology to design services or solutions

Information Management & Technology Programming Knowledge in programming concept, developing software program and management of application lifcycle. Knowledge of Oracle VCBS, Microsoft tools and equivalent an asset.

Information Management & Technology IT Service Delivery & Operations Ability to deliver the IT products and services to customers at the level of Quality and Costs, taking into account user experience. ISO 20000 knowledge. ITIL certification or similar desirable.

Digital & Innovation

Programming, Web and App Development Ability to build websites, platforms and apps that are effective and intuitive to use.

Digital & Innovation Data engineering Ability in programming languages such as SQL, Python, and R, be adept at finding warehousing solutions, and using ETL (Extract, Transfer, Load) tools, and understanding

Min. Education Requirements

5- Minimum Qualifications of the Successful NPSA

Advanced University degree (Master’s degree or equivalent) in Information Management System, Business Administration, Computer Management System, Computer Science or related fields is required, or

A first level University degree (Bachelor’s degree) in combination with an additional two years of qualifying experience will be given due consideration in lieu of the advanced university degree.

Min. years of relevant work experience Up to two years (with a Master’s degree) or minimum two years (with a Bachelor’s degree) of relevant experience in web design, database development, data structure, portal creation or related fields is required.

Required Skills

• Computer Systems Knowledge: A strong foundation in computer systems, including hardware, operating systems, and software applications, is vital.
• Desktop Support: Providing technical assistance to end-users (such as employees) is part of the job. This includes resolving software glitches, setting up hardware, and addressing user queries.
• Experience in the usage of computers and office software packages (MS Word, Excel, etc.)

Desired skills in addition to the competencies covered in the Competencies section

• Proficiency in front-end technologies such as HTML, CSS, JavaScript, and modern JavaScript frameworks (e.g., React, Angular, or Vue).
• Strong back-end development skills with experience in server-side languages (e.g., Node.js, Python, Java, or Ruby).
• Experience with database design and management (SQL or NoSQL databases).
• Knowledge of API development and integration.
• Proven experience as a Full-Stack Developer working on both front-end and back-end development.
• Experience with deployment tools and version control systems (e.g., Git).
• Familiarity with containerization and orchestration tools (e.g., Docker, Kubernetes).
• knowledge of web design software such as Adobe creative suite, sketch map software, such as Adobe XD and/or Balsamic.
• Knowledge of best practices in application security..

Required Language(s) Proficiency in written and spoken English and Arabic is required.

• The following documents shall be required from the applicants:
• Personal CV or P11, indicating all past positions held and their main underlying functions, their durations (month/year), the qualifications, as well as the contact details (email and telephone number) of the Candidate, and at least three (3) the most recent professional references of previous supervisors. References may also include peers.
• A cover letter (maximum length: 1 page) indicating why the candidate considers him-/herself to be suitable for the position.
• Managers may ask (ad hoc) for any other materials relevant to pre-assessing the relevance of their experience, such as reports, presentations, publications, campaigns or other materials.

Disclaimer

Important information for US Permanent Residents (‘Green Card’ holders)

Under US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment.

UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications.

Applicant Information About UNDP Rosters

Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Non-discrimination

UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.

UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.

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