IT Manager

ABOUT ARK:

ARK is a social enterprise, empowering local communities through the provision of agile and sustainable interventions to create greater stability, opportunity, and hope for the future.

We believe that resilient communities are the foundation of local, national, regional and international development and stability – and ultimately a safer, peaceful and more prosperous world. At ARK, we have delivered research and programmatic interventions validating this approach in over twenty countries since 2008. As a social enterprise we work in partnership with communities, our donors, and other implementers to build local capacities, generate opportunity and bring about sustainable change.

PURPOSE OF POSITION:

ARK Group is currently looking for an IT Manager. You will have overall responsibility for ARK Group’s tenant, relationship with our CSP and drive IT innovation by identifying, selecting and managing third party service providers able to maintain, improve or replace our suite of business applications and automations. The IT Manager will also act as Information Security Manager as part of ARK’s ISO 27001 Information Management Security System (ISMS).

The ideal candidate will have a strong and proven IT managerial, strategic, and operational track record that will help make a real difference both to the way we support our project teams and manage relationships with external stakeholders. Strong project and stakeholder management skills would be highly regarded as would current knowledge of the ERP market, business application development and the ISO 27001 process.

KEY RESPONSIBILITIES:

• Management of ARK’s IT infrastructure and the delivery of the IT Service, Information and Technology projects and strategies. Ensure ARK’s Cyber Security profile responds appropriately to the threat.
• Assess business requirements and current business systems and formulate recommendations to address gaps or inadequate systems. Where desirable and adapted, suggest strategic partnerships with external business application developers for the creation and maintenance of bespoke company systems (Microsoft Power Platform).
• Maintain and implement the organisations’ information and technology strategies in line with the organisation’s requirements. This includes compliance with the ISO 27001 certification.
• Engage with all departments, services, and the international teams to define their information and technology requirements and assist them to identify gaps and opportunities.
• Ensure highest international standards of cyber security to ensure effective systems are in place both to protect against and to monitor for potential or actual data loss or security breaches.

Other Responsibilities

• Any other duties as required which are deemed appropriate to the level and grade of the post.
• Keep up to date with industry trends and developments.
• Provide leadership and motivation to ARK’s staff in all IT matters in compliance with all legal and regulatory requirements.
• Be responsible for ensuring that all risks are appropriately managed for your area of responsibility including but not limited to, keeping the Risk Register up to date and conducting IT risk assessments.

Essential skills, knowledge and experience:

• Excellent knowledge of Microsoft 365 and Azure.
• Knowledge of the ISO 27001 process and responsibilities of the Information Security Manager
• Knowledge of Microsoft’s Power Platform suite (Power Apps, Power Automate, Solutions deployment).
• Fluent in written and spoken English.
• Willingness to undertake international travel, regularly visiting ARK Group offices.
• 5 years + professional experience in relevant IT management roles.

Desirable skills and experience:

• Experience in the international development sector.
• Experience working in the MENA region.
• Experience working in government.

MORE ABOUT OUR COMPANY:

What Makes Us Different

We pride ourselves on being the first people able to access and operate in challenging fragile and conflict-affected environments. We are expeditionary by design and our systems and structures enable flexible and agile responses while ensuring safe, effective and compliant delivery.

Working with and through teams drawn from the communities in which we operate enables us to deliver impactful interventions built on intimate local understanding. In collaboration with our global network of international and local experts, we integrate nuanced understanding of the challenges we aim to solve with best practice and field-leading innovation to deliver programming that meets short-term stabilisation objectives and builds the evidence base and knowledge needed to lay the groundwork for long-term peacebuilding and development programming.

What We Do

We enjoy sectoral experience in civil society development, good governance, protection and human rights, refugees and migration, stabilisation, gender, security and justice, as well as cross-cutting experience in programme design and learning, organisational development and management, research and analysis, needs assessments, monitoring and evaluation, communications and capacity building.

Our People

Today, our team covers a diverse range of professional backgrounds, from diplomacy, humanitarian, development and the military, to the UN, civil society groups, multilateral organisations, journalism and the private sector.

They bring sectoral expertise in civil society development, good governance, protection and human rights, refugees and migration, gender and security and justice, as well as practical experience in programme design and learning, organisational development and management, research and analysis, needs assessments, monitoring and evaluation, communications and capacity building. The multi-disciplinary and multi-national nature of our team means the research we undertake and the programmes we deliver are grounded in empirical need and deliver measurable and sustainable impact.

ARK Group is an equal opportunity employer. We actively seek a diverse applicant pool and encourage candidates of all backgrounds to apply. ARK Group does not discriminate on the basis of ability, age, gender identity and expression, national origin, race and ethnicity, religious beliefs, or sexual orientation. We welcome all kinds of diversity. ARK Group places human dignity at the centre of its development and stabilisation work and is thus committed to the protection from sexual exploitation and abuse of children and adults. All ARK Group employees and related personnel are expected to share this commitment, and only those who also uphold these values will be recruited as part of our team. This vacancy is therefore subject to a range of due diligence checks.