IT & Inventory Assistant | Aleppo, Syria | 2022

Chemonics seeks a IT and Inventory Assistant to join our Manahel Program team. The assignment will be based in North West, Idleb or Aleppo, Syria with frequent travel between field sites for assessments, support, trainings, etc. as needed. Chemonics is an international development company that promotes meaningful change around the world to help people live healthier, more productive, and more independent lives. We are looking for individuals who have a passion for making a difference in the lives of people around the world.

The IT and Inventory Assistant will provide efficient and effective support on a day-to-day basis to program staff in different field sites. The IT and Inventory Assistant will ensure staff IT equipment runs smoothly, monitors and maintains the computer systems, installs and configures hardware and software, and solves technical problems. S/he will ensure that IT systems configure to the program standards, including digital and operational security, meet inter-operability/user experience guidelines, and, as needed, initiate integration with other systems. S/he will support the upkeep, tracking, and maintenance of IT equipment. He/she is also responsible for maintaining inventory records and confirming accuracy. The IT and Inventory Assistant will report to the IT specialist and will be in coordination with Compliance and Logistics Officer.

The IT and Inventory Assistant will adhere to and act in accordance with Chemonics’s professional code of ethics, “Living Our Values,” and will make the principles of the code a part of the program’s culture and operating procedures. S/he will uphold Chemonics’s always safeguarding standards and will promote a safeguarding culture among partners, beneficiaries, and staff. S/he will also foster and maintain good relationships with potential and actual grantees, will disclose any affiliations that could be perceived as a conflict of interest, and will maintain confidentiality regarding program activities.

Responsibilities:

IT Support:

• Providing first level contact and convey resolutions to employees’ issues in different locations
• Properly escalating unresolved queries to the next level of support
• Tracking, routing and redirecting problems to correct resources
• Performing remote troubleshooting through diagnostic techniques and pertinent questions
• Implement Chemonics IT policies and guidelines at office level, ensuring system security
• Determining the best solution based on the issue and details provided by employees
• Update employee’s data and produce activity reports
• Install computer peripherals for users
• Schedule computer related services, maintenance and license renewals
• Install, modify and maintain client hardware, software, and peripherals
• Accurately document instances of hardware failure, repair, installation, and removal
• Responsible of reporting, evaluating new technologies, and developing contingency plans in case of network failure and respond to crises in accordance with business continuity and disaster recovery plans
• Provide ICT daily support and trainings to staff
• Testing and evaluating new technology
• Train computer users
• inform management of recurring problems
• Ensure compliance with relevant donor regulations
• Any other assignment by the supervisor

Procurement and Inventory

• In coordination with Gaziantep Procurement and Logistics and Warehouse, ensure that goods are properly received, stored, dispatched and accounted for as per Chemonics and donor warehousing rules and regulations, including preparation of relevant documents such as, preparing Equipment Received Form, conducting quantity and visual quality checks, and updating records on timely basis.
• Organize conduct of physical count of warehouse inventory and facilitate reconciling physical count with inventory records
• In close coordination with Gaziantep Logistics, organize transportation activities for Field Staff inside Syria according to their requirements., including managing information accrued from point of origin to delivery, orchestrating transportation movements, and arranging for services as necessary
• Provide guidance to staff in developing specifications for IT-related supplies or equipment that will be procured through activities
• Ensure availability of necessary computer hardware and parts, diagnostic and repair equipment, and general maintenance supplies for field office

Qualifications:

• A minimum of two (2) years of experience working with information technology
• A university degree in software/hardware development or equivalent or a combination of experience and education working in this sector
• Extensive practical experience in networked environment and support for remote users and field offices
• Willingness to travel and work under pressure
• Ability to work in a professional and cordial manner with fellow staff members, partner institutions including international and local NGOs, governmental entities, support organizations, and the general public
• Ability to work independently with minimal supervision, to prioritize multiple work assignments in an extremely fast-paced environment, to meet deadlines, and to exercise professional judgment that reflects positively on the team
• Experience working with international organizations preferred
• Familiarity with computer operating systems and database technology (design, software and structure) like ‘MySQL, MS SQL Server, MS Access’
• Familiarity with programming languages (PHP, ASP.NET MVC, C# or JavaScript)
• Good problem solving, analytical and communication skills
• Professional proficiency speaking, reading, and writing English and Arabic required. Additional proficiency in Turkish preferred but not required
• Experience of taking initiative and being proactive
• Ability to work collaboratively with colleagues
• Demonstrated leadership, versatility, and integrity