IT Helpdesk Intern (Summer 2023)

JE Dunn believes in providing the best tools for employees to get the job done right. Lean operation processes. Digital document collaboration. LEED-certified, occupant-focused environments. We make sure our workforce is prepared for the job, and we expect the best. Our diverse teams around the country strive to enrich lives through inspired people and places every day, and we need inspired people like you to join us in our pursuit of building perfection.

Job Summary

The IT Campus Intern will primarily assist with imaging hardware, answering hotline calls and completing smaller projects as assigned. This entry level position is ideal for a recent or soon-to-be college graduate with strong communication skills and a solid foundation of technology experience. The ideal candidate will thrive in a fast paced, rapidly changing environment, and be eager to learn and grow through hands on experience with the latest technologies, IT solutions, and senior IT staff. Reporting to the Senior Support Manager, the IT Support Specialist will serve as a key component of a small but mighty team.

Essential Duties And Responsibilities

• Configure and ship intern hardware for upcoming intern season
• Assist with emergency hotline calls, conference room issues as needed
• Perform hardware upgrades as assigned by Support Technicians
• Own general IT help desk tickets and see them through to resolution or escalation
• Communicate technical information clearly and concisely to both technical and non-technical end users
• Document and maintain up to date policies and procedures

Key Skills And Competencies

• Excellent analytical, problem solving, and troubleshooting skills
• Strong people skills with an orientation towards customer service
• Demonstrated continuous learning / growth mindset
• Strong verbal and written communication skills
• Strong time management skills including the ability to prioritize projects and multi-task
• Demonstrated ability to work both independently and collaboratively
• Ability to quickly learn new systems and tools
• Strong attention to detail and accuracy

IT Systems / Applications May Include

• Microsoft Windows 10
• Microsoft O365
• MacOS
• Computer Peripherals; Printers, etc.
• iOS, and Android mobile platforms
• Remote Desktop Services / Citrix XenApp

Job Requirements

• Preferred Education: Pursuing a degree in Computer Science, Information Technology or a related field
• Rising Junior or Senior preferred

Note: These statements are intended to describe the general nature and level of work being performed and are not to be interpreted as an exhaustive list of responsibilities, duties, abilities, and skills required.

At JE Dunn, you’ll receive an abundance of resources dedicated to ensuring your success and future development

Employee-focused culture

Whether it’s our Employee Stock Ownership Plan (ESOP), company wellness program, or modern workspaces, we put the satisfaction of our employees at the forefront of everything we do.

Award-winning Benefits Package

Named one of Plan Sponsor Magazine’s 2015 Plan Sponsors of the Year, JE Dunn’s employee benefits package ranks among the top of our peer group, meeting and exceeding standard expectations.

Professional training opportunities

Our employee development team works full-time to create growth opportunities across the company. We encourage employees to take command of their own development, and we make sure they have what they need to take that next step.

Community-driven workforce

Corporate and personal involvement in the communities in which we work is simply part of the job–JE Dunn as an organization is proud to donate over 10 percent of our pre-tax earnings to charities around the country each year.

JE Dunn Construction is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. JE Dunn Construction is a background screening, drug-free workplace.

Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at [email protected]

JE Dunn Construction Company does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of JE Dunn Construction without a prior written search agreement will be considered unsolicited and the property of JE Dunn Construction Company. Please, no phone calls or emails.