GOAL
General Description of the Programme:
GOAL an International Humanitarian Organisation has had a presence in Turkey since 2013 and has been contributing to the migrant response since 2016 with a focus on responding to needs in health service delivery, social safety nets and the protection of vulnerable and marginalised migrants in southern Turkey.
GOAL has been working in Syria since 2013, responding to the acute needs of conflict-affected communities. GOAL is working in Idleb Governate, both through direct implementation and through partners, delivering food, non-food programming to highly vulnerable populations, and provision of Water, Sanitation and Hygiene (WASH) through support to Water units, as well as emergency support to recently displaced households.
GOAL has been working in North Aleppo Governate since 2019, through direct implementation and through partners, delivering food, non-food programming to highly vulnerable populations, as well as emergency support for recently displaced household.
GOAL has two projects (ECHO funded LINK and PRM funded GREEN) in Turkey, LINK program targets refugees from nomadic / semi-nomadic backgrounds and those engaged in seasonal agricultural labor. LINK has been designed to address and mitigate protection concerns of the vulnerable / marginalized refugees through provision of critical information and raising their awareness on their rights, obligations and services available in Turkey, by sensitization/advocacy (targeting key stakeholders and service providers, etc.) activities, and Individual Protection Assistance (IPA) services to enable highly vulnerable refugees to access to basic, social and protective services available under the provisions of Temporary and International Protection regulations in Turkey. On the other hand, Green program aims to improve socioeconomic inclusion, resilience and self-sufficiency of highly vulnerable/excluded women and girls from host and refugee communities (Syrians as well as those living in program locations under the international protection regulation) including nomadic communities and seasonal agriculture workers from both communities through integrated and market driven livelihood opportunities and protection services, including language courses and vocational skills training on greenhouse production and agriculture; case management (CM)/coaching services, establishment of a women cooperative, protection outreach, information provision and awareness raising; and provision of special needs and individual protection assistance services.
Job purpose:
The purpose of this role is to provide IT help desk support to GOAL staff such as hardware and software support, get the installed programs up to date and maintained correctly with applying GOAL Global IT policy.
The IT Help Desk admin assists users who are having problems with software, computers, or peripherals such as printers, scanners, phones, or access points.
Also, to set-up, install and troubleshoot, service, upgrades for IT equipment and applications.
The role-based Antakya with ability to support other GOAL working area in general.
Duties, objectives, and competencies
- Manage and monitor the IT Helpdesk ticking system, make sure to assign tickets upon receive.
- Ensure all PCs are up to GOAL standards with standard applications and anti-virus software
- Ensure IT Policy and annexes are in applied
- Ensure all laptops and tablets are locked and encrypted, up to date and working probably
- PC’s, printers, scanners, and any IT devices, to be maintained to a high standard
- Maintains system capability by testing Servers, internet, and network components
- Manage User accounts on office 365 admin center
- Update the IT trackers for assets changes and accounts setup
- Ensure IT equipment are maintained, assets such as servers wire and wireless devices are checked regularly for alert/issues and that environment the equipment is kept in is maintained (in terms of Air conditioning etc.)
- Ensure all filters and roles for internet firewall and security are working probably and updated in case of require
- Ensure cloud backups are applied to laptops and synchronized with SharePoint or GOAL standards backup platforms.
- Manage local network for IP and routing configuration
- Update access control machines databases regularly and manage system stability
- To carry out work out of office hours where necessary to do so
- Work on IT other related tasks assigned by the direct line manager as required
Requirements (essential)
- Bachelor’s degree in Computer Science or related discipline.
- Experience in IT help desk Software/Hardware maintenance
- Minimum of 2 years’ experience in the IT industry
- CompTIA A+ technical courses or similar hardware technical maintenance courses
- Windows 10 operating system installation and maintenance
- Experience in Microsoft office 365 programs in general
- Experience in network servicing such as DHCP, IP addressing schemes, DNS
- Networking – Experience at good level of network switch and routers connections Troubleshooting and resolution of network issues.
- Knowledge of backup solutions platforms
- Very enthusiastic and keen to work hard to achieve the objectives of the programme
- Professional level spoken and written English and Arabic.
Requirements (desired)
- Microsoft MCSE, MCSA certified or equivalent
- CompTIA N+ technical courses or similar
How to apply
Interested? Then apply for this position via clicking on the “apply now” button and fill out the application form. All applicants must send a cover letter and an updated CV (no longer than four pages). Both must be in English. Please note that only shortlisted candidates will be contacted.
Application deadline is 28 February 2022 .
Please note that GOAL does not charge a fee of any kind or any other financial obligation at any stage of its recruitment process (application, interview, processing, training, induction) or other fees, or request information on applicants’ bank accounts. GOAL does not work with intermediary institutions and individuals or employment agencies during the recruitment process. If any fee or payment requested from you at the application or any stage of the recruitment process, please inform [email protected] with the details immediately.
GOAL’ün, işe alım sürecinin (başvuru, başvuruların işlenmesi, mülakat, eğitim, oryantasyon) hiç bir aşamasında hiç bir şekilde ücret talep etmediğini, başvuru sahibine herhangi bir finansal yükümlülük yüklemediğini ya da başvuru sahibine ait banka bilgilerini talep etmediğini unutmayınız. GOAL işe alım süreci boyunca hiç bir aracı kurum ya da kuruluş yahut istihdam bürosuyla çalışmamaktadır. Eğer başvuru sırasında ya da işe alım sürecinin herhangi bir aşamasında sizden herhangi bir ücret ya da ödeme talep edilirse lütfen derhal [email protected] adresine detayları da içeren bir e-posta gönderiniz.
General terms and conditions
Safeguarding
Children and vulnerable adults a must be safeguarded to the maximum possible extent from deliberate or inadvertent actions and failings that place them at risk of abuse, sexual exploitation, injury and any other harm. One of the ways that GOAL shows this on-going commitment to safeguarding is to include rigorous background and reference checks in the selection process for all candidates.
Accountability within GOAL
Alongside our safeguarding policy, GOAL is an equal opportunities employer and has a set of integrity policies. Any candidate offered a job with GOAL will be expected to adhere to the following key areas of accountability:
- Comply with GOAL’s policies and procedures with respect to safeguarding, Code of Conduct, health and safety, data protection and confidentiality, do no harm principles and unacceptable behaviour protocols.
- Report any concerns about the welfare of a child or vulnerable adult or any wrongdoings within our programming area.
- Report any concerns about inappropriate behaviour of a GOAL staff or partner.
This Job Description only serves as a guide for the position available. GOAL reserves the right to change this document. Any published closing dates are estimated. Due to the nature of GOAL’s work we aim to fill vacancies as quickly as possible. This means that we will close adverts as soon as we have found the right candidate and this may be before the published closing date. We would therefore advise interested applicants to submit an application as early as possible.
Thank you.