IT Consultant (Local)

DT Global is a fast-growing international development organization that focuses on improving the capability, capacity, and effectiveness of development programming in complex global environments. Working across a variety of sectors – including Economic Growth, Environment & Infrastructure, Governance, Human Development, and Stabilization & Transition – we provide world class program management, design, analysis, and monitoring and evaluation services.

Built on the strengths, knowledge, and 50+ years of experience from AECOM International Development, Development Transformations, and the Global Peace and Development Charitable Trust, we have a global ecosystem – including a non-profit partner, the DT Institute – working together to develop cutting edge solutions to the world’s most pressing challenges. With corporate offices in the USA, Spain and Australia, in addition to project field offices in over 90 countries around the world, DT Global implements projects funded from a wide array of clients, including USAID, EU, DFAT, NC, MFAT, DFID and other public and private stakeholders. We value learning, research, and rapid program adaptation in response to changing realities on the ground. Together with our global team of experts, we are building technical capabilities across sectors in order to deliver high-quality interventions and transform lives around the world.

Overview: DT Global is implementing a contract supporting USAID programs in the MENA region. Under this contract, the IT Consultant will support the Tunisia office operations on demand. The IT Consultant will work with DT Global’s Tunisia Operations team in Tunis to support all IT equipment installation and troubleshooting in correspondence to the internal safety and efficiency procedures in close collaboration with the IT team in the home office.

Tasks and Responsibilities:

Troubleshooting and Maintenance

• Install and configure computer hardware, software, systems, networks, printers, and scanners
• Monitor and maintain computer systems and networks
• Respond in a timely manner to service issues and requests
• Provide technical support across the organization (this may be in person or over the phone)
• Set up accounts for new users
• Repair and replace equipment as necessary
• Test new technology
• Possibly train junior staff
• Prepare and set up IT support for employees
• Assist with internet service and internet security
• Ensure that each element of the office network is in good working order and data is protected from network attacks, hacker access, or data loss
• Serve as a “Help Desk” to project staff, troubleshooting and solving IT problems encountered by staff on an ad hoc basis. When not on-site, the IT Consultant must be available during business hours for troubleshooting and assistance via phone.
• Regularly ensure that office IT equipment is in good working order, including all hardware and software
• Perform other services as required

IT Advisory, Consultancy, and Regular Site Support

• Provide advice on the correct specs to use for upcoming IT purchases
• Assist the operations team in the determination of the best value for equipment
• Coordinate with the home-office on software updates, new system applications, as well as technology use assistance

General Consulting Services

• Provide regular and timely notifications about changes in use regulations or guidance issued by technology providers for best equipment use
• Provide guidance on IT best practices
• Coordinate with the security department on the best equipment to use for office and data protection and advise the Tunisia operations team regularly

Education & Minimum Qualifications:

• Associate’s or Bachelor’s degree in Computer Science or Information Systems preferred
• 3+ years of IT support experience in a Microsoft Windows Server Office 365 environment required
• Possession of CompTIA A+, Network+, or Microsoft certification preferred
• Must possess comprehensive knowledge of the principles, methods, and techniques used in computer and network troubleshooting and support
• Must be able to demonstrate a basic understanding of Local Area Networking (LAN) and TCP/IP concepts, specifically within a Microsoft Networking infrastructure
• Experience in both PC and Mac operating systems preferred
• Understand basic Information Technology security concepts (Antivirus, Spam blockers, etc.)
• Ability to work in a fast-paced environment
• Excellent verbal communication skills and patience with users
• Must be able to follow directions and work within a team environment

Core Competencies:

• TEAMWORK: Works cooperatively and effectively with others to achieve common goals. Participates in building a culture characterized by inclusion, trust and commitment.
• COMMUNICATION: Effectively conveys information and expresses thoughts professionally. Demonstrates effective use of listening skills and displays openness to other people’s ideas and thoughts.
• ADAPTABILITY: Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
• CUSTOMER/CLIENT FOCUSED: Anticipates, monitors and meets the needs of customers and responds to them in an appropriate and responsive manner.
• DIVERSITY AND INCLUSION: Conveys respect for diverse individuals and perspectives; models inclusive behavior and treats everyone fairly.
• PROFESSIONALISM: Displays appropriate and ethical behavior, integrity and personal presentation in the workplace always; demonstrates respectful communication for others, both verbal and non-verbal.

We thank all applicants for their interest. Only short-listed candidates will be contacted.

DT Global, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, veteran status, gender identity, or national origin. DT Global, LLC prohibits discriminating against employees and job applicants who inquire about, discuss, or disclose the compensation of the employee or applicant or another employee or applicant.