IT Associate

Hardship Level

C

Family Type

Family

Family Type

Family

Residential location (if applicable)

Grade

GS6

Staff Member / Affiliate Type

General Service

Reason

Regular > Regular Assignment

Remote work accepted

No

Target Start Date

2024-04-01

Job Posting End Date

December 20, 2023

Standard Job Description

IT Associate

Organizational Setting and Work Relationships

Under the overall supervision of a (Senior) IT Officer, the IT Associate provides reliable and timely IT services on the application and infrastructure of UNHCR standard IT services in the Area of Responsibility (AoR). S/he normally receives technical guidance from a (Senior) IT Officer for the Telecom/IT infrastructure in the region in which the field or emergency operation exists. In offices where there is no IT Officer, direct supervision may be exercised by the (Snr) Admin Officer as applicable in the duty station.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.

Duties

• Assist in on-site needs assessment and installation and maintenance of UNHCR Telecommunications and IT equipment.
• In consultation with the supervisor, establish the IT requirements in field operations, considering the overall IT and Telecom strategy of the region, the operational needs and the security constraints.
• Install and configure the most appropriate type of UNHCR IT and Telecommunications systems (HF, VHF, UHF, Microwave Links, Telephony, and satellite systems) to meet the field and emergency operations immediate IT needs.
• Ensure that the equipment under his/her responsibility is in good working condition, by inspecting regularly the hardware and installations. If required, arrange promptly repairs or replacement as necessary according to established procedures.
• Maintain records of the installations and repairs/replacements done and keep the supervisor fully informed on the status of the equipment.
• Provide each office, where equipment is installed, with full information for their asset management records.
• If applicable, keep a proper inventory level of all sites spares and return spare parts for repair/replacement.
• Monitor and maintain the LAN, Network Servers, Printers, LAN points, Hubs, Patch pane, etc. to prevent faults occurring.
• Add or remove users from the Network.
• Assist in the maintenance of accurate records of users and usage of the Network.
• Carry out minor hardware maintenance.
• Provide Technical Briefing/Training on the equipment to local IT resources and users, including IPs, ensuring that they are able to maintain/use the equipment.
• Assist in the development and configuration of IT and Telecom Equipment/Kits used in field operations and emergencies.
• Decide on appropriate resolution to incidents / problems.
• Escalate issues to supervisor if incident / problem cannot be resolved with scope of responsibility.
• Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
• Perform other related duties as required.

Minimum Qualifications

Education & Professional Work Experience

Years of Experience / Degree Level

For G6 – 3 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher

Field(s) of Education

Not applicable.

Certificates and/or Licenses

Information Technology;

(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience

Essential

Experience relevant to the function or particularly on HF/VHF radio or IT systems, PAMA satellite systems, PABX, Cisco routers and satellite modems.

Desirable

Hands-on experience with wireless and VoIP systems, electricity, generators, lightning protection an asset. Previous experience in Emergencies is an advantage.

Functional Skills

TR-Training – Virtual and face to face

IT-Computer Literacy

IT-Microsoft Office Productivity Software

(Functional Skills marked with an asterisk* are essential)

Language Requirements

For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.

For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.

For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile

The ideal candidate should have the ability to:

Properly plan and organize his/her work, and effectively communicate with and assist users at all different levels within the workplace.

Should coordinate effectively with external ICT Service Providers contracted by UNHCR to facilitate their remote interventions in the respective areas of responsibility.

Should possess strong commitment to the search for technical solutions to facilitate the work of staff coupled with an analytical mind and good troubleshooting skills.

Should be self-driven and able to work long hours under pressure plus able to handle multiple concurrent demands.

Should be willing to invest effort in keeping themselves abreast with the technological advances in the field of ICT in a quest to continually improve ICT usage in the office.

Should have prior training on Microsoft Server Operating Systems, on Microsoft Office 365, One Drive for Business and Cisco networking technologies.

S/He will support the implementation and testing of UNHCR Business Continuity Plan at the BO Office Level, ensure staff compliance to ICT policies and perform data backups and test them periodically. Administer and manage mobile telephone billing. Keep inventory of all UNHCR ICT assets.

Support UNHCR voice and video conference systems, radio systems programming, perform new systems rollout and documentation.

Certificates including Microsoft Certified System Engineer (MCSE) Cisco Certified Network Associate (CCNA) is desirable

Required languages (expected Overall ability is at least B2 level):

,

,

Desired languages

,

,

Operational context

Occupational Safety and Health Considerations:

To view occupational safety and health considerations for this duty station, please visit: https://wwwnc.cdc.gov/travel

Nature of Position:

The IT Associate will be part of the ICT team at the CO Abuja. The incumbent will closely work with the supervisor to provide robust IT services to CO at Abuja and all the sub-offices located in Maiduguri and Ogoja and FOs under them. The incumbent will support establishing network connectivity for both equipment and internet access for all users. He/She will closely work with Internet service providers to ensure minimal connectivity challenges across the operation. The incumbent will work to facilitate network connectivity in field offices and offsite registration sites. The incumbent will be responsible for safe custody of all ICT equipment and maintain adequate documentation including an updated register for all Serially Tracked Items.

The incumbent will support new staff in the orientation and setup of user accounts promptly. He/She will keep abreast of license renewals and provide required upgrades as and when required.

Living and Working Conditions:

Abuja is the capital city of Nigeria, with a population of about 3,840,000. It is situated at an elevation of 360 meters above sea level. It is located in at the center of the country

Abuja is a category C and family duty station, with a relatively stable security environment and with minimal reported crimes within the city.

Private and public hospitals and higher clinics are available in Abuja. The city also has many markets, restaurants, and shops, including supermarkets, from where food and other household items can be purchased. Commercial Banks have branches in Abuja where financial services, including ATMs, can easily be accessed.

Skills

Additional Qualifications

IT-Computer Literacy, IT-IT Collaboration & Communications Tools, IT-IT End-User Training, IT-IT Printer/ Multi-function Device Management, IT-IT Satellite Communications (VSAT), IT-Video Conferencing Technology

Education

Certifications

Information Technology – Other

Work Experience

Competencies

Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Innovation & creativity, Organizational awareness, Teamwork & collaboration, Technological awareness

UNHCR Salary Calculator

https://icsc.un.org/Home/SalaryScales

Compendium

Additional Information

A written test may be conducted for the position.

Functional clearance

This position doesn’t require a functional clearance