GOAL
General Description of the Programme:
GOAL has been working in Syria since 2013, responding to the acute needs of conflict-affected communities. GOAL is working in Idleb Governate, both through direct implementation and through partners, delivering food, non-food programming to highly vulnerable populations, and provision of Water, Sanitation and Hygiene (WASH) through support to Water units, as well as emergency support to recently displaced households.
GOAL has been working in North Aleppo Governate since 2019, through direct implementation and through partners, delivering food, non-food programming to highly vulnerable populations, as well as emergency support for recently displaced household.
Job purpose:
The purpose of this role is to provide IT Technical Support to GOAL staff such as hardware and software support, get the installed programs up to date and maintained correctly by applying GOAL Global IT policy.
The IT Assistant assists users who are having problems with software, computers, or peripherals such as printers, scanners, phones, tablets, or access points.
Also, to set-up, install and troubleshoot, service, upgrades for IT equipment and applications.
In addition, work with IT officer to technically support all GOAL offices in Azaz and Jindires area.
The role based in Azaz main GOAL office with ability to support other GOAL working area in general remotely.
Duties, objectives and competencies:
- Manage and monitor the IT Helpdesk ticking system, make sure to assign tickets upon receive.
- Technical support for CCTV Camera system and recording systems.
- Ensure all PCs are up to GOAL standards with standard applications and anti-virus software.
- Ensure the IT Policy and annexes are applied.
- Ensure all laptops and tablets are locked and encrypted, up to date and working probably.
- PCs, printers, scanners, and any IT devices, to be maintained to a high standard.
- Maintains system capability by testing, internet, and network components.
- Update the IT trackers for assets changes and accounts setup on laptops, tablets.
- Ensure IT equipment are maintained, assets such as wire and wireless devices are checked regularly for alert/issues and that environment the equipment is kept in is maintained such as solar systems and power resources.
- Ensure all filters and roles for internet firewall and security are working probably and updated in case of require.
- Ensure cloud backups are applied to laptops and synchronized with SharePoint or GOAL standards backup platforms.
- Manage local network for IP and routing configuration.
- To carry out work out of office hours where necessary to do so.
- Work on other IT related tasks assigned by the direct line manager as required.
Requirements (essential):
- University Degree of computer science or information technology or institute similar or like in kind IT sector
- Experience in IT help desk Software/Hardware maintenance
- Minimum of 2 years’ experience in the IT industry
- Technical courses or similar hardware technical maintenance experience
- Windows 10/11 operating system installation and maintenance in addition to Android
- Experience in network servicing such as DHCP, IP addressing schemes, DNS
- Networking – Experience at good level of network switch and routers connections Troubleshooting and resolution of network issues
- Knowledge of backup solutions platforms
- Very enthusiastic and keen to work hard to achieve the objectives of the programme
Requirements (desired):
- University certificate in Computer since of similar like in-kind sector such as computer since institute.
- Computer service and maintenance technical courses.
How to apply
Interested? Then apply for this position via clicking on the “apply now” button and fill out the application form. All applicants must send a cover letter and an updated CV (no longer than four pages). Both must be in English. Please note that only shortlisted candidates will be contacted. Qualified female candidates are strongly encouraged to apply.
Application deadline is 13th December 22.
Please note that GOAL does not charge a fee of any kind or any other financial obligation at any stage of its recruitment process (application, interview, processing, training, induction) or other fees, or request information on applicants’ bank accounts. GOAL does not work with intermediary institutions and individuals or employment agencies during the recruitment process. If any fee or payment requested from you at the application or any stage of the recruitment process, please do not respond.
“يرجى ملاحظة أن منظمة جول GOAL لا تفرض أي رسوم من أي نوع أو أي التزام مالي آخر في أي مرحلة من مراحل عملية التوظيف (الطلب ، المقابلة ، المعالجة ، التدريب ، التعريف) أو رسوم أخرى ، و لا تطالب بأي معلومات عن الحسابات المصرفية البنكيه للمتقدمين على الشواغر. لا تعمل جول GOAL مع المؤسسات الوسيطة والأفراد أو وكالات التوظيف أثناء عملية التوظيف. في حالة طلب أي رسوم أو مستحقات منك خلال عملة التقديم على الوظائف الشاغره أو في أي مرحلة من مراحل عملية التوظيف ، يرجى إلابلاغ عدم الاستجابه
Accountability within GOAL
A commitment to GOAL values and GOAL’s integrity framework is critical to working with GOAL. Any candidate offered a job with GOAL will be expected to adhere to the following key areas of accountability:
- Comply with GOAL’s policies and procedures with respect to the safeguarding, code of conduct, health and safety, confidentiality, do no harm principles and unacceptable behaviour protocols.
- Report any concerns about the welfare of a child or vulnerable adult or any wrongdoings within our programming area.
- Report any concerns about inappropriate behaviour of a GOAL staff or partner.
Safeguarding
Children and vulnerable adults who come into contact with GOAL as a result of our activities must be safeguarded to the maximum possible extent from deliberate or inadvertent actions and failings that place them at risk of abuse, sexual exploitation, injury and any other harm. One of the ways that GOAL shows this ongoing commitment to safeguarding is to include rigorous background and reference checks in the selection process for all candidates.
General terms and conditions
This Job Description only serves as a guide for the position available. GOAL reserves the right to change this document. Any published closing dates are estimated. Due to the nature of GOAL’s work we aim to fill vacancies as quickly as possible. This means that we will close adverts as soon as we have found the right candidate and this may be before the published closing date. We would therefore advise interested applicants to submit an application as early as possible.
Thank you.