Intersection Field Communications Manager M/F

Main Purpose
To contribute to define, to implement, coordinate and supervise operational communication related to the organizations presence and activities in north Syria , The FCM manages FCO, based in Idlib and covering the whole north West Syria (NWS).
Accountabilities
Proposing and setting-up an action plan
• Under the supervision of the three HoMs (OCB, OCBA, OCP) and with the functional support of the three CAs, the FCM contributes to elaborate a Comms strategy that include 3 components for the 3 missions working on Syria conflict (Jordan, Lebanon, Turkiye) including a detailed Communications yearly plan of action.
• In her/his daily tasks, he/she aims at:
• Identifying key medical and humanitarian issues with respect to its operational positioning in the field, developing communication objectives, angles and messages around these issues.
• Towards local audiences, ensuring visibility to / inform communities about the organization’s presence and activities, support its local public campaigns.
• Towards international audiences, positioning the organization as a reliable and relevant voice, providing its own accounts and analysis about the situation faced by the populations.
• The above points should be reached through the production of regular updates, specific Comms projects, and taking advantage of Comms opportunities including digital communications activities (key dates, reaction to events or announcements, …), amongst others.
Media and social media Management and Comms networking
Internal
• The FCM liaises with the CA to share update on Comms activities related to the organization’s Operations.
• The FCM liaises with humanitarian affairs dedicated staff and focal point, providing Comms perspective and constructively collaborating to propose to HoM ways to articulate advocacy and Comms, when relevant.
• The FCM will collaborate with the organization’s hubs in the region who will continue to extend support in the areas of media management, post-production, translation and on the social media management.
External
• The FCM proactively identifies opportunities to collaborate with key local media (with the support of the FCO) and/or social media players, and foreign correspondents for collaborations and partnerships around Comms projects.
• The FCM proactively create opportunities for collaborations and partnerships around Comms projects with civil society organizations. In particular with NGOs partner of MSF (IBC, Al Ameen, ….
• The FCM liaises with communications staff from other organizations and institutions and will monitor and report Comms initiatives developed by other actors of importance for the organization (authorities, other humanitarian actors, …).
• The FCM coordinates national and international media visits to the projects (rare in NS), that the FCO would facilitate on the field.
• The FCM briefs spokespersons and assesses media training needs for key staff.
• The FCM flags to the HoM and CA any important media reports concerning the population or health issues in areas where the organization is runs operations.
Content Production
• He/she produces – or supervises the production of – Comms contents, choosing the most adapted tools based on the content, message and audience (leaflets, brochures, posters, radio spots, articles, photos, videos, social media posts), according to the Country Communication Framework (Country communications strategy reference document), and budget. He / she coordinates with operational teams, the FCO and freelancers for the collection of audio-visual material if needed.
• The FCM participates / makes sure a media monitoring is done concerning important facts /events that can be of interest to MSF and can implicate MSF and shared among the relevant recipients.
• On specific occasions, when a package is being produced at HQ level, the FCM collaborates with CA/comms person by providing data, information, quotes, testimonies,pictures, videos and other means to the CA or the com person in charge.
• The FCM tracks and archives communications production on the country to build the organization’s institutional memory.
Content Diffusion
• The FCM actively promotes the diffusion of organization’s content in the country via Comms network, with a particular focus and close relationships with Middle east and North Africa (MENA) hubs.
Reporting
• The FCM produces monthly report on Comms activities and perspectives.
• The FCM will lead an update meeting with the HoMs every 2 weeks.
HR Management
• The FCM is the direct manager of the Field Communication Officer: he/she oversees the FCO’s objectives, supervises the FCO’s work ensuring an adequate level of delegation, carries out yearly reviews, for all tasks relative to the organization’s Comms.
• The FCM acts as mentor/coach to the FCO, offering advice and support on technical and organisational issues. He is also contributing to the workload of the FCO, whose time is equally dedicated to each section and who follows a clear planning.
Budget Management
• The FCM will produce a yearly communications budget meant to support identified and agreed com priorities. This budget will be submitted for approval to the Head of Mission and coms department at HQ.

Requirements
Education
• Desirable: degree in Journalism, Communications, Humanitarian affairs, Political Sciences or related university degree.
Experience
• Essential: previous working experience of at least 3 years in communications, journalism or public relations.
• Essential: previous working experience in producing comms content
• Essential: experience with international NGOs in Comms and/or advocacy Previous experience with MSF as FCO or FCM would be a plus.
• Desirable: Media management
• Highly desirable: experience in social media community management and monitoring.
Language
• Fluent written and spoken English and Arabic is essential.
Knowledge
• Essential computer literacy (Word, Excel)
• Knowledge of social media platforms and trends.
Competences
• Autonomy, Initiative, Commitment, Flexibility, Exigency, Teamwork

Others
Location: Amman, Jordan – with mandatory visits and stays in Beirut and Gaziantep (Turkiye) and possibly projects inside Syria if context and security allow.
Duration: 12-month contract, possible extension to 2 years
Starting date: First quarter of 2024.