Interpreter Services Assistant

Job Overview: The Interpreter Services Assistant supports the delivery of high quality, reliable, in-person and remote language interpretation to internal and external IRC customers by fielding interpretation requests, scheduling interpreters, troubleshooting issues, satisfying recordkeeping requirements, and providing high levels of customer service.

Major Responsibilities:

Responsibilities include, but are not limited to:

• Respond to basic questions from customers and staff related to interpreter services programming.
• Respond to customer requests for interpretation services, matching and scheduling interpreters based on customer requirements and interpreter qualifications and availability.
• Develop and maintain positive relationships with staff, customers, and interpreters.
• Assist with the process of implementing training for new interpreters, including managing registration, preparing training materials, coordinating logistics, and satisfying recordkeeping and reporting requirements.
• Assist with scheduling, proctoring, and delivery of interpreter language proficiency testing.
• Provide general administrative support and contribute to special projects.
• Other duties as assigned.

Requirements:

• High school diploma or equivalent required.
• Previous experience providing customer service preferred.
• Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.
• Attention to detail and accuracy in work product.
• Fluent in English required, both spoken and written.
• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Ability to work both as part of a team and to work independently.
• Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint). Ability to learn other computer software programs.

Working Environment:

• Standard office environment; some remote work from home can be accommodated.

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires new hires to furnish proof of vaccination against COVID-19 in order to be considered for any in-office or hybrid positions. All IRC US offices require full vaccination to attend any in-office functions (e.g., meetings, trainings).

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.