Internship in Operations at Wayfair (German speakers) (m/f/x)

The Partner Operations Services team provides core operational support to our Wayfair Partners focusing on supplier management and performance. Our team resolves existing order issues, provides updates on orders to our customer service teams, targets specific suppliers on key issues such as fill rate, and provides an important account management function for suppliers. Upon joining our team, we will offer you the opportunity to broaden your skills throughout the operations team, learning the core supply chain skills needed to support a thriving and growing e-commerce operation. We offer set Monday – Friday working hours and all of our new hires take part in an onboarding program which introduces you to Wayfair and Wayfair specific knowledge and skills. After this, you will receive continuous training and support and the opportunity to make an immediate impact on the success of the company.

This is a6 months full time (40h/w)internship.

What You’ll Do

• Be the go-to person for our suppliers for day-to-day operational issues and train and educate them on the use of Wayfair’s operational tools.
• To complete the full onboarding cycle of new suppliers, you will provide training on Wayfair processes, while ensuring that they adhere to these.
• You will be seen as an educator of Wayfair process knowledge to all external partners, i.e. suppliers, while also identifying any gaps in the training of operational topics.
• You will act as an expert for our Customer Service department with regards to supplier-related issues
• Work effectively across teams and departments to ensure efficient collaboration
• Think pro-actively and critically about our internal processes to improve efficiency, effectiveness and customer experience
• Act as a problem solver to root cause issues and react quickly for resolution of issues
• You will ensure that customers are given up to date information on their orders
• Build a rapport with our suppliers and internal stakeholders to ensure customer experience is met

What You’ll Need

• Strong business proficiency in English and German (both written and verbal)
• Experience working in operational environments, ideally engaging with external partners (suppliers, vendors, carriers).
• Ability to work collaboratively and foster great working relationships with various stakeholders.
• You will have strong organizational skills and experience working with G-Suite.
• Demonstrated problem-solving skills and creative approaches to issues as well as experience leading/driving projects or initiatives.
• Ability to work with a great level of autonomy, to prioritize tasks efficiently and to quickly adapt to change.
• You will be proactive in your approach with a strong team focus.
• Nice to have: Experience with SQL
• Nice to have: Proficiency in Polish

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.