International Commercial Operations Coordinator

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [email protected]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Location : Frankfurt, Germany (Remote)

Your Impact

Are you ready to make your mark on the world and save lives? Do you want to be part of a fast-paced, winning team?

In this role, you will handle the back-office support of the Sales and Post-sales teams across multiple countries or regions, from the onboarding of customers and building of quotes to the eventual invoicing of the customer throughout the life of the contractual agreements. You will be a member of the support functions, often acting as single point of contact for a variety of matters before addressing them to the functional specialists.

What You’ll Do

• Support International Sales and Post-sales teams in providing a smooth commercial experience to our customers.
• Become an expert in Axon’s products, pricing, and sales programs, and work with sales representatives to ensure sales quotes sent to customers are accurate and enticing.
• Build quotes and process accurate customer and distributor orders by capturing and entering all pertinent order details within order management systems.
• Process all other order transactions, including training, returns and warranty orders.
• Communicate effectively with and respond to/act on requests both from internal stakeholders and directly from customers/distributors.
• Provide support to the logistics team in issuing timely and accurate pick documentation.
• Work with compliance team to produce/issue all necessary import/export documentation.
• Ensure that customers are invoiced accurately and on a timely basis, in line with Axon’s contractual commitments.
• Act as first line control for contractual risk management, ensuring that contracts are reviewed and approved in line with company policy and that deviation are appropriately escalated/monitored.
• Ensure that appropriate filing and documentation is maintained for all customer transactions.
• Support the Sales and Post-sales teams with all back-office processes, including onboarding new customers/partners and driving Salesforce compliance.
• Support other finance functions with enquiries relating to customer invoice collection.
• Support and assist your teammates.
• Other tasks as might be required from time to time.

What You Bring

• 5+ years of relevant experience
• Ability to learn on the go, be a self-starter
• High attention to detail
• Advanced MS Office skills
• Customer-centric attitude
• Ability to work both individually and collaboratively in a fast moving and often ambiguous environment.
• Ability to frequently juggle multiple high-priority deadline-driven projects at once
• Prior experience with a multi-national, ideally US based, company a plus
• Multi-lingual, excellent communicator both verbally and in writing preferred
• Prior experience with Salesforce and Microsoft Dynamics 365 a plus
• Concern for high quality deliverables and deadlines

Don’t meet every single requirement? That’s ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

NOTE: The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.