Intern, Technical Communications – Summer Internship 2023

ConnectWise is the world’s leading software company dedicated to the success of IT Solution providers. As a company our vision is to power a thriving IT ecosystem that transforms what’s possible for SMBs. How we do this is by empowering IT solution providers with unmatched software, services, and community to achieve their most ambitious vision of success

ConnectWise provides a work environment where each colleague is valued for their perspectives, skills and talents, is treated respectfully, can communicate openly and is encouraged to develop to their full potential as a contributor to the success of the company and the communities we serve.

We at ConnectWise value our colleagues and offer a competitive benefits package including medical, retirement investment plans, flexible time away, master’s assistance program and colleague recognition program.

General Summary:

ConnectWise is looking for outstanding students aspiring to become technical communicators to work in a growing software development company. In this paid internship, the Technical Communicator intern will work with the Documentation and Education team to create and maintain product documentation and education materials on the ConnectWise University. This role will assist with creating HTML emails for product releases, develop in-app messages, help with UI/UX verbiage as well as peer review content.

Essential Duties and Responsibilities:

• Learn to design, develop, and send partner-facing HTML emails regarding ConnectWise product releases and notifications
• Assist with updating product documentation in help authoring platforms
• Work ticket requests from internal teams and partners to update and create guides, how to articles, FAQs and release notes
• Peer review, edit, and improve education assets and deliverables

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent verbal and written communication skills such as, grammar, formatting, spelling, and proofreading knowledge
• English writing skills for global customer audience
• Ability to simplify and break down complex steps and technical steps that are easy to understand
• Ability to work independently or collaboratively on documentation projects
• Knowledge on how to conduct peer reviews, give feedback and listen with empathy
• Have researching, troubleshooting, and problem-solving skills to help resolve tickets and requests for colleagues and partners
• Self-starter with excellent time management and prioritization skills

Educational/Vocational/Previous Experience Recommendations:

• Pursuing Bachelor’s Degree in English, Technical Communication, or similar
• Have knowledge of HTML, CSS, and coding languages (Bootstrap are preferred but not required)
• Experience with help authoring tools or platforms (preferred but not required)

Working Conditions:

• Hybrid/Remote/On-Site depending on location
• Professional office environment
• Remote candidates will be considered who will consistently accommodate US Eastern time zone schedule
• Minimal travel may be required

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ConnectWise is an Equal Opportunity Employer.