Innovation & Operations Technology

03-Oct-2022

Ref #: 17644

How you’ll help us Keep Climbing (overview & key responsibilities)

As a business unit, Delta Innovation incubates and invents human-centered solutions that delight customers and empower employees. The Delta Innovation team continually looks to embrace new technologies and processes that push the boundaries of innovation in the travel industry. To further this objective, we are seeking an Innovation Designer Intern to join our team. We are looking for someone who is passionate about developing human-centered solutions for real-world, large-scale problems that impact the lives of our customers and employees, ultimately resulting in sustaining Delta Air Lines’ market leadership and growth.

As an Innovation Design Intern, you will:

• Develop and guide the passenger/employee experience and visual design throughout the travel journey (at home, at the gate, in-flight, in-airport, etc.) including service recovery experiences and processes.
• Use your technical and functional know-how to ensure our various passenger/employee experience projects are successful
• Establish and foster relationships with stakeholders for collaboration and alignment needed to drive results
• Use data (new and existing) to propose and deliver innovative solutions to continually improve products/services that put the “human first”
• Work with a multidisciplinary team of business strategists and technical engineers to create and develop thoughtful, holistic ideas
• Create wireframes, maps, and flows for various experience concepts
• Prototype experiences and services using innovative tools and techniques
• Benchmark airline, travel, and non-travel endemic experiences and best practices

What You Need To Succeed (minimum Qualifications)

• Undergraduate or graduate student with experience and interest in UI/UX/Industrial design or other design fields/areas
• Self-starter with the ability to work independently and collaboratively
• Curiosity and willingness to explore topics beyond the surface
• Good communication skills and creative thinking with excellent storytelling capabilities, providing appropriate business, design, customer and cultural context
• Flexibility and organizational skills to multi-task and reprioritize multiple projects and stakeholder needs
• Attention to detail and ability to deliver within tight deadlines
• Ability to understand key features of a topic without having the benefit of exhaustive knowledge or detail
• Ability to thrive in ambiguous situations, with minimal direct guidance.
• Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.
• Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.
• Demonstrates that privacy is a priority when handling personal data.
• Embraces a diverse set of people, thinking and styles.
• Consistently makes safety and security, of self and others, the priority.

What Will Give You a Competitive Edge (preferred Qualifications)

• A deep knowledge of wire-framing and experience with design software including the Adobe Creative Suite and Figma