Intern, Community Engagement and Accountability (CEA)

Organizational Context

Purpose of Project and Background

The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world’s largest volunteer-based humanitarian network. IFRC is a membership organization established by and comprised of its member National Red Cross and Red Crescent Societies. Along with National Societies and the International Committee of the Red Cross (ICRC), the IFRC is part of the International Red Cross and Red Crescent Movement. IFRC’s headquarters is in Geneva, with regional and country offices throughout the world.

“Community engagement and accountability (CEA) is a way of working that recognizes and values all community members as equal partners, whose diverse needs, priorities, and preferences guide everything we do.

We achieve this by integrating meaningful community participation, open and honest communication, and mechanisms to listen to and act on feedback, within our programmes and operations.”

National Societies in the Asia Pacific region have made great strides in Strengthening CEA, however, institutionalizing CEA is still often a challenge. To tackle this, the CEA unit is working on a roadmap which will serve as a strategic guidance document to strengthen CEA in the region. The CEA intern will contribute to this effort and to one of the key components of CEA in the regions: analyzing and addressing community insights.

Job Purpose

The CEA Intern will be responsible for supporting the regional team in supporting National Societies in mainstreaming and institutionalising CEA.

More specifically the intern will support two key initiatives:

1. Support IFRC cross-sectoral collaborations (i.e. with health, climate etc.) to answer community feedback in different formats such as short videos as ‘ask Dr Arvind’, social media cards, or frequently asked-question documents
2. Support CEA knowledge management through documenting anecdotal lessons learned, regularly updating the CEA hub with resources produced by National Societies in the region, highlight them in the CEA newsletter and ensure CEA contributions in other newsletters

The intern will have the following learning objectives:

• Learn and understand the IFRC way of working, especially CEA mainstreaming and institutionalization
• Analyzing community insights and finding cross-sectoral solutions to address them
• Knowledge management
• Systemization of and improved use of community data
• Communication and coordination
• Technical reporting

Job Duties and Responsibilities

Under the supervision of Regional CEA Coordinator, the intern will:

• Support to coordinate with other thematic and technical colleagues to address community feedback, especially through producing short videos
• Support the production of the CEA regional newsletter by producing clear written content, following up with CEA focal points to collect lessons learned, best practices and highlights
• Review and organize CEA documents divided between Teams, Google Drive, Dropbox, and other sources.
• Support with the coding and updating of community data in the CEA dashboard.
• Support coordination of CEA roadmap, such as helping to organise online surveys and key informant interviews, review secondary data and support admin support for the roadmap research.
• Support with any other activities as necessary

Education

We are looking for an advanced student (MA or PhD) in a relevant area such as social science, community engagement, community development, sociology, anthropology, community participation, social work, or equivalent relevant work experience

Experience

• Social media video editing skills are strongly desired- at a minimum we are looking for somebody comfortable with digital tools to learn basic video editing skills
• Experience with social science data is desired
• Good understanding of gender and diversity issues.

Knowledge, Skills and Languages

• Fluent in English and excellent English writing skills are a must
• Strong analytical writing skills are required
• Basic research skills (proven experience of desk research is a minimum)
• Excellent interpersonal, communication and networking skills, able to build relationships with people at all levels of the organization and with external partners and organizations
• Able to work under pressure and manage multiple projects simultaneously, to a high standard and to deadline

Competencies, Values and Comments

Values: Respect for diversity; Integrity; Professionalism; Accountability.

Core competencies: Communication; Collaboration and teamwork; Judgement and decision making; customer relations; Creativity and innovation; Building trust.

Deployment conditions and duration

• This is a 4 month internship, that could be extended pending on funding and availability and qualification of the intern. The number of days working from the IFRC office in Kuala Lumpur and remote home-based work will be determined as per the workplan and mutually agreed between the supervisor and the intern. The office policy allows for two days work from home and flexible working hours.

Immediate Supervisor

• Regional CEA coordinator

Intern is responsible of having self-arrangement of health insurance for him or her for the entire 4 months.