Inter position: Customer Care & Credit and Collection

Merck Life Science

Dear all,

We are currently searching for new fresh people to join our Customer Care and Credit and Collection Team.

Credit & Collection Team: Ideal candidate German Speaker

Your Role: In this position you are responsible for a portfolio of clients within Europe whom you will need to liaise with regarding payment of invoices. An eye for detail and passion for the job make you the best at your work. You are not afraid to contact Merck’s (key) customers to query outstanding payments and missing information. At the same time, you maintain your professionalism in representing Merck to our customers. You take your responsibility by reporting accurately to colleagues, supervisors and managers in different departments and informing them on urgent cases and developments.

Main tasks:

-Review Past Due Balance employing a value priority focus

-Monitor the A/R aging and the DSO

-Pro-active making outbound calls to follow-up on orders and customer payments.

-Do regular credit reviews to maximize delivery performance whilst minimizing creditexposure and risk for the company.

-Handle disputes and requests for credits on accounts

-Follow-up on payment promises or dispute resolution

-Escalate any collection issues to business partners

-Collaborate with local Finance on risk management

-Follow up with AR on unapplied Cash

-Manage customer accounts and interact with customers to provide and processinformation in response to inquiries, concerns and requests about invoices andpayments.

-Interact with and support company sales representatives.

-Work under general supervision with some instructions given for routine work anddetailed instructions for new types of work or special projects

Who you are:

As an ideal candidate you have the following:

-An educational background in Business or anything related-Fluency in German/ French and English both conversational and written.

-Positive in dealing with customers and know how to organize/prioritize yourwork-At least basic knowledge of Microsoft Office-Enjoy working in an international team

-Motivation and willingness to learn-Team Player and good communication

Merck’s portfolio extends from liquid crystals for displays and pigments for automotive coatings to cancer treatments, and your possibilities to develop in our growing company are just as manifold. As a stock-listed company we still make history – not least because we take responsibility for our employees, products, the environment and society. We offer modern and international working environment to unleash your innovative potential in diverse teams.

-Valuable practical experience in an international environment by doing a responsiblejob right from the start.

-Benefit from professional mentoring

-Have the chance to network with your peers and other colleagues

-Mastering tools like Oracle, SAP, Lotus Notes, SalesForce etc.

The Merck Center in Amsterdam is marked in a highly multilingual environment. On office days at regular office hours about 250 people serve Merck clients from Western European countries like Denmark, Sweden, Finland, Germany, Switzerland, Austria, UK, Ireland, Benelux, France, Spain, Portugal and Italy.

Customer Care team: ideal candidate French/ Dutch Speaker.

To apply for this job please visit www.linkedin.com.


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