Information Technology Service Delivery Manager

The Vacancy

Have you made an impact in the corporate or public sector generating value for shareholders with your excellent IT and service delivery skills? How would you like to use that experience and passion to make a lasting positive impact for people affected by poverty, humanitarian disasters, conflict and climate change?

Islamic Relief Worldwide (IRW) is an independent humanitarian non-profit, serving humanity for over 39 years. With an active presence in over 40 countries, we strive to make the world a better and fairer place for those affected by poverty, conflicts or natural disasters. IT is integral to our humanitarian work to enable our global teams to reach communities around the world with life-saving help.

Islamic Relief is already part way through its digital transformation, with ongoing major investment to update IT technology to support our rapid growth. As Service Delivery Manager you will design, deliver and improve upon robust global centralised ICT services already delivering value to over 3,500 staff in over 45 countries. You will help shape the future of our hybrid cloud services including Microsoft 365 for productivity and collaboration, global finance and ERP, end-user devices, fundraising technologies and other solutions are already in place.

This is an excellent opportunity to make a transformative impact at a leading international humanitarian organisation.

We are looking for people with:

• Strong leadership skills, managing international teams of up to 30 people directly and through matrix management
• A good grounding in ICT service delivery supporting infrastructure, applications and end-users across international operations
• Strong communication skills and excellent interpersonal skills to support non-technical stakeholders across the organisation including negotiating service level agreements internally and externally
• A cool and calm approach problem and incident management
• Experience in using ITIL and other frameworks to create service delivery capabilities from the ground up that help ensure Islamic Relief uses technology to deliver value to the people we help
• Experience in leading and participating in large projects including managing small to medium sized projects from conception to delivery
• Experience of change management, problem-solving and team leadership in a high-pressure environment

For more information, please click on the Documents tab above to view the full Job Description.

If you are talented, reliable, service-minded, resilient and a highly motivated professional looking for a meaningful career, with a strong commitment to IRW’s mission and values of sincerity, excellence, compassion, social justice and custodianship, please apply by completing our online application form.

For more information on the excellent company benefits we offer our employees, please visit:

https://www.islamic-relief.org/work-with-us/what-we-offer/

PLEASE NOTE: Interviews are expected to take place on an ongoing basis until a suitable appointment is made.

Pre-employment Checks:

Any employment with Islamic Relief will be subject to the following checks:

• screening clearance
• proof of eligibility to live and work within the UK
• receipt of satisfactory references

Please note, for UK-based roles, we are only able to accept applications from candidates who are eligible to work in the UK. We are unable to progress applications which would require sponsorship.

Our values and commitment to safeguarding

IRW is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom IRW engages. IRW expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. IRW also participates in the Inter Agency Misconduct Disclosure Scheme.

In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.

By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.

Islamic Relief is an equal opportunities employer